Foundry 2

COVID-19 Cancellation Policy

4.1 Cancellation before moving in

To confirm your room you will need to ensure that you have completed your Assured Shorthold Tenancy (AST) agreement via StuRents and paid your deposit.

Once you have completed the AST you have until (but not including) 1st August 2020 to be able to cancel your tenancy with no penalty. Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete the AST and paid their deposit via StuRents. Once they have passed the 7 day cool off period you will be released from the tenancy.

4.2 Travel

Due to the COVID-19 travel restrictions to the United Kingdom, if you are unable to travel to your accommodation you will. need to provide written evidence from the Government in your homes country (translated into English), to support the restrictions at the time of your cancellation.

You will need to let your accommodation team aware of the cancellation no later than 14 days prior to your tenancy start date, this notification will need to be accompanied with the Government notification as above.

Your accommodation team will then be able to assess the cancellation request and refund your deposit and release you from your tenancy agreement for 2020/21.

If you do not provide the appropriate evidence, or within the timescales above then you will he held to the full terms of your AST and full rental payments.

4.3 Visas

If you are due to stay with us however are unable to obtain a Visa either due to the restrictions on travel, or the Visa offices are currently closed then we will try to hold your room for you whilst your Visa has being processed. You must ensure that you are informing your accommodation team if your Visa is being delayed.

If your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order for your cancellation to be processed and deposit refunded

4.4 First Year Students

No Place No Stay if you are not successful in gaining your place in your chosen University then you will need to contact your accommodation team within 5 days of being made aware in order to cancel your AST and your deposit refunded.

If you do not provide the appropriate evidence, or within the timescales above then you will he held to the full terms of your AST and full rental payments.

Cloud Student Homes does have accommodations across the country, so do speak to the team and we may be able to accommodate you in another property.

Cancellation Policy

Cancellation cooling off period(s)

If you have not seen the accommodation If you choose to cancel your booking with Property Management and you have not seen the accommodation, you have 7 calendar days after signing your AST to do so. If you made your booking fewer than 7 calendar days before your AST start date you may cancel your booking up until the day prior to your tenancy start date, without incurring penalty. You may request to cancel your booking by sending an email to us.

Property Management will refund your booking fee (less a 60.00 administration fee) within 10 working days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

If you have seen the accommodation or booked after 31 July

If you choose to cancel your booking with Property Management and you have seen the accommodation or booked after 31 July (year of your check in), you have 24 hours after signing your AST to do so. You may request to cancel your booking by sending an email to us. Property Management will refund your booking fee (less a 60.00 administration fee) within 14 calendar days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee. 4.2 Cancellations after the cooling off period(s) You will not be able to cancel your booking after your cooling off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your AST.

Cancellations after you have moved into the accommodation

You must speak to your local Property Manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met: You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract. The incoming tenant must sign an AST with Property Management, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor. Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation Please note that you will be charged for the length of stay you occupied the room, and for any different in rental amount between yourself and the replacing student (if applicable). If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation.

Cancellations by Property management or Landlord

Our terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled. If for any reason Property Management is not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution. If we cannot offer an alternative, or the alternative is not suitable, we will refund all monies paid to Property Management.