Optima, Loughborough

Of course! They are very proud of their properties and would love to show you around. If you want to bring some friends or family members that’s absolutely fine too – they just ask that you speak to their Residents’ Team in advance so they can make sure they have some rooms available to show you. If you find yourself in the area and haven’t had a chance to speak to they you can still pop in, whilst they might not have a room to show you they will still be able to show you around their Residents’ Shared Spaces.

They can also offer online video viewings if you don’t live locally so let they know what works for you!

Please get in touch with their Residents’ Team – they are experts on their properties and most have rooms with varying levels of adaptations so their team will be able to help you.

If you book online with the help of amber agent, and you indicate you have a medical condition, the booking process will automatically pause so you can speak with them.

Yes! The residence team know that choosing who you live with is really important so in their properties with shared apartments group booking can easily be organised by getting in touch with your amber agent.

A few weeks before the start of your tenancy they will get in contact to ask you to watch our induction video and book a move-in slot. You will need to do this so they can make sure they are expecting you!

Yes! Order bedding, kitchen packs and other uni essentials from their shop.

Yes, unless they tell you they're covering it, if you watch or record programmes as they are being shown, watch catch up TV such as iPlayer or watch live TV online you will need a license.

This applies to any provider you use and any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.

Student accommodation is often not a suitable environment for pets and that’s why pets of any shape or size aren't allowed.

They're all grown-ups here so of course occasional overnight guests are allowed. Please don't invite someone to stay for more than three consecutive nights though, and always check with your flatmates first that they're ok with extra house guests.

Yes, they conduct inspections at least three times during your tenancy. They'll keep an eye on cleanliness and hope not to see any damage and missing items. After each inspection they will tell you if any charges need to be made to put something right. You will be invoiced immediately for recharges for the first two inspections and on the final inspection a deduction will be made from your Tenancy Deposit. The cost of recharges for cleaning, damages and missing items can be found in the Residents’ Handbook.

No, your room is yours for the whole of your tenancy. You only need to move out at the end of the agreement. It will be your responsibility to check with the local Council if Council Tax will be due if you stay during the holidays.

As part of your contract you have agreed to look after your room and not cause any damage. They know accidents do sometimes happen so a list of possible damage charges are available in their Residents’ Handbook.

All their properties are smoke free and this includes all types of E-cigarettes and Vapes. Smoking is not allowed in any private or communal area including bedrooms, bathrooms, kitchens and all internal social spaces. Designated smoking areas can be found outside the building. If you do have an e-cigarette or Vape, please ensure that the charger conforms to British or EU safety standards, or they will be removed during room inspections. All drug use, including the use of Laughing Gas, is prohibited at their properties.

They hope you will love living with they but there may be times when they don’t always get it right. They take all complaints seriously and will try their best to fix any issues the first time. If you need help and advice, please speak with your General Manager first. To view their complaints procedure please download this guide.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.

At accommodation, they believe all their residents want to live in a safe and clean environment where individuals respect each other, their home, and the local community. Please have a read of their Anti-Social Behaviour Policy which explains their approach to managing any anti-social behaviour that may occur.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

Please contact the Residents’ Team at your chosen property for more information. At properties where under 18’s are accepted we will ask you to complete a few extra steps during the booking process. This will include nominating a Responsible Adult who will be our point of contact for you and we will recommend monthly meetings with our General Manager once you have moved in but that’s up to you!