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Nido Stepney Yard offers a luxurious Newcastle student accommodation that offers a home to 266 students every year. Located in the heart of Newcastle cultural hub and just minutes from both of the city's university campuses, this is the ideal location for you to create your student memories. Enjoy all that our accommodation has including social spaces, cinema room, 200Mbps wifi and beautifully designed mezzanine studios and ensuite apartments that have that cosy yet modern feel. Newcastle University and Northumbria University are within the vicinity.
The area is ideal for students as its a safe neighbourhood with a range of transport options including bus and Metro. You will have easy access to local shops and some of the city's most famous student hangouts including cafes, restaurants, bars and music venues, all within a few minutes from the city centre. And, as we're only minutes from campus, there are no early starts or long commutes to worry about either. Being so close to the vibrant city as well as the universities, students ave up much time on the commute and can use it into academics or exploring the town with friends or just lazying around in the comfortable beds that Nido Stepney Yard has to offer.
Other than the neighbourhood being extremely safe and friendly, even Nido Stepney Yard offers best in class security along with a 24 hour CCTV surveillance so that international students can sleep safely with a sigh of relief. The friendly maintenance staff also pay attention to all the students. If any student is unhappy with a particular facility or has any grievance, he/she can take it up with the management team, and quick countermeasures will be taken for the benefit of the student.
Apartment Facilities
All bills included
Furnished rooms
Wifi in room
Shared Kitchen
Community Facilities
Social spaces & cinema
Onsite maintenance team
Gym access at Union Square
Utilities included
Bike storage
Housekeeping
Year-round events
Superfast WiFi
Nido membership discounts
Onsite laundry facilities
24-hour security
5 minutes from campus
Bills Included
heating
Electricity
Water
Wifi
Safety and Security
24 hrs security
CCTV
Configurations
Classic Ensuite£112 - £122/week
Their Classic Ensuites are great for meeting new people. They are located within our 7 to 8 person apartments with access to a shared terrace, kitchen with dining table and a lounge area with sofas & smart TV. However, you have all the privacy you need in your own bedroom with a double bed and bedside table, study desk & chair, wardrobe and ensuite bathroom. Its the right balance.
availability
Available for 20/21.
6 Images
Duration:51 week
Move in:15 Sep, 2021
£112/week
Duration:44 week
Move in:15 Sep, 2021
£122/week
Premium Ensuite£119 - £130/week
Their Premium Ensuite Apartments are 10.7 square metres in size and include an ensuite bathroom and Juliet style balcony. Each Apartment accommodates 4 to 7 people and includes a shared kitchen and living area. Select from Premium Ensuite Apartments on the 1st, 2nd and 3rd floors.
Available for 20/21.
Duration:44 week
Move in:15 Sep, 2021
£130/week
Duration:51 week
Move in:15 Sep, 2021
£119/week
Deluxe Ensuite£133 - £143/week
Duration:51 week
Move in:15 Sep, 2021
£133/week
Duration:44 week
Move in:15 Sep, 2021
£143/week
Mezzanine Studio£154 - £164/week
Room Facilities
Double bed with bedside table
Flat screen TV
Purpose made study area with desk and chair
Closet with hanging space & shelving
Kitchenette with storage, hob, fridge and combination microwave grill
Ensuite bathroom with shower, sink & toilet
Their popular luxury mezzanine studios include comfy double beds, flat screen TVs, study areas, kitchen facilities and ergonomic storage, all set over two floors of stylish living. All rooms are furnished with dynamic storage and great connectivity. Payment instalment options are available., plus dual occupancy on all studios at no extra charge.
Available for 20/21.
5 Images
Duration:51 week
Move in:15 Sep, 2021
£154/week
Duration:44 week
Move in:11 Sep, 2021
Sold Out£164/week
Ensuite Total£114 - £124/week
Studio Total£148/week
Booking Details
Cancellation Policy 2020-21:-
COVID 19 Cancellation Policy
Flexible start dates. Arrive late, up until 90 days
- Reserve your room care-free. they have got you covered. If you are unable to start your Nido stay due to Covid-19 travel restrictions in the UK or your home country, you will not be charged for your unused room. The free late arrival period (max. 90 days) will begin on your contract start date and will continue up until the date the relevant lockdown restrictions has been lifted or your University opens the course on campus.
- Students affected by Covid-19 restrictions will be able to take advantage of this policy, if you are either:
- not allowed to leave your home country due to your home country government travel restrictions;
- unable to enter the UK due to UK travel restrictions;
- have a postponed Semester 1-course start date;
- or your University switched to 100% e-learning for Semester 1.
- Arriving after 90 days? Were here for you.
- If you are unable to start your Nido stay any later than 90 days following your contract start date, you will not be charged for the first 90 days of your licence agreement. However, the original terms of your licence agreement will resume on the 91st day which means you will need to pay for your stay from that day onwards.
- We understand this crisis has impacted many of you financially and we remain committed to supporting our students as much as we can during this time. Therefore, if you are affected by the 90+ days policy, you do have the option to find a replacement to take over your licence agreement. For any students facing financial hardship, we are here to listen and we will do everything we can to try and help. Please contact your property team, they will carefully review each situation on a case by case basis.
No place or visa? Dont Pay!
- Has your course changed to online learning for semester 1, 2, 3 or maybe even all 3?
- Has your course been cancelled?
- Have you not been able to get a visa?
- Or perhaps didnt get into Uni?
Not to worry, you will not be liable for any charges against your licence fees.To be eligible for this policy you need to inform them in writing by the 17th August 2020 latest.
We match your new course date to your contract start date
If your course is postponed from its official 20/21 start date, they will happily align the start date of your licence agreement with the new start date of your Uni course. All they need is written confirmation from yourself and an official notice from the University. Please note that this date is non-negotiable.
Normal Cancellation Policy
You get 14-days cool off period (Free cancellation period) from the time you book your room to cancel your booking. If you cancel within the 14-days period, you will get a full refund of your deposit.
If you are outside the 14-days cool off period, you may cancel, but are required to find a replacement tenant. Until a suitable replacement is found, you may not be released from the tenancy agreement and are liable to pay the rent.
If you are making a late application and your Check-in Date occurs before the 14-day period expires, your rights end on your check-in date.
The Landlord may cancel, if you do not provide the required documents before the check-in, or pay the rent. Deposit will not be refunded and you will still be liable to pay any rent due.
Cancellation Policy (2021-22):-
Once you have chosen your room, paid your holding deposit and digitally signed your agreement, your booking is confirmed. From this date, you will have to pay all amounts due under your agreement unless a replacement tenant is found for your room.
All replacement tenants must be 18 years old or over and enrolled as a full-time student in a university or college. Where the accommodation has agreements with set universities, the replacement may be restricted to that university. Please check with your Residence Team.
The replacement tenant must take over the agreement for your chosen room, at your agreed rate and term.
The replacement tenant must pay their holding deposit and digitally sign their agreement before your cancellation will be processed.
The replacement tenant, where reasonable, must provide a suitable Guarantor. The Guarantor must accept the Terms and Conditions set out in the agreement.
Once the process has been completed in line with the above, your cancellation will be approved. Your holding deposit will be retained as your cancellation fee, but all other payments made to us in respect of you upcoming tenancy will be refunded within 28 days.
Payment Details
Booking Fee:
Booking Deposit required to confirm the booking (Deposit is refunded at the end of the tenancy)
Rent Payments:
Pay in Full
Pay in 2 installments, first due 8 weeks prior to tenancy start or 4 weeks prior if booked after 14th July and second due in January
Pay in 4 installments, divided as 10% due in July, 40% due in September, 40% due in January and the final 10% in April.
Pay in 10 Installments, if instalment one includes six weeks, plus nine instalments of 5-week payments. Your contract will include all payment plan dates and details. If the booking is made after 14th July then payment will be due 4 weeks prior to the contract start.
Mode of Payment:
Payment through Bank Transfer, Debit Card, Credit Card and American Express
Frequently Asked Questions
Who can live at nido?
We accommodates all students that are 16 years of age or over, from any university and any country in the world. Please note that you should be:
a student who is taking a full-time course at University
a student on an organised study-abroad programme
a student enrolled full-time in a language school
or a student conducting a work placement course as part of a degree-granting programme
you must be 18 or over at the time of check-in.
*You are able to book from the age of 16 at time of check-in however you will need to supply us with an indemnity form and comply with our under 18 year old policy.
What is the contract length?
We offer 43 and 51-week contracts. Please enquire for short term stays.
What documents do I need to check in?
You will need to show proof of studies from your university by way of your acceptance letter. We would also need you to send us a digital passport photo for your key card ID and a photocopy of your passport (and Visa if required) for identification. We need to receive all these documents prior to check-in and you can send them to us electronically as well. Please note that we will also need your signed contract with us prior to check-in.
What do I need to pay before I arrive?
You only need to pay a 300 refundable deposit to secure the room with us. The remaining fees for your stay are then divided into two instalments, the first of which is payable prior to arrival.
Will I have internet in my room?
Of course! Nido offers 100MB WIFI throughout the residence. Our new broadband even allows you to upgrade up to 200MB/s. You can bring an Ethernet cable to connect to the internet in your room as well.
What are the guest policies?
We offer residents unlimited day and night guests. For your own safety and security, we have a few guest policies in place. You can have unlimited guests visiting during the day between 8am and midnight. For overnight stays, one guest can stay for a maximum of 8 consecutive nights throughout the month. All guests must be 18 years of age or over. You will have to sign in your guests and they must bring a photo ID to gain entry in the building.
Will my room be cleaned?
If you wish you can clean your room yourself. But if youre not a fan of cleaning, we can offer you a range of room cleaning packages starting from 20 by a member of our housekeeping staff. You can choose from Standard, Premium and Check Out cleans. Please check with a member of staff at reception when you check-in.
If youre in an Ensuite Apartment, we provide weekly kitchen cleans free of charge however additional cleaning is available as per the above pricing and packages.
What is not included?
Almost everything is included in the rate, there are just a few bits and bobs in addition. You can use the fitness centre for free, 24-hours-a-day. All you need to do is to sign a disclaimer to learn how to safely use the equipment. Fitness classes are frequently organised but you will need to pay the instructor a small fee for the class. We have set of vending machines with loads of snacks and drinks but these are at your own cost. You can pay for your laundry on a pay-per-use basis and you can book room cleans at reception for a set fee. We also have a dry cleaning service onsite who offer laundry and dry cleaning services at great student prices.
Will I have a phone in my room?
If you wish, you can set up a phone in-room to make and receive external calls for 10 per month plus the cost of VOIP calls. You can set up a phone in your room through our internet service provider. All you need to do is purchase a VOIP phone through them and pay for your calls. Or you can simply choose to use an internet-based service like Skype and set up an account with them.
Can I change my room after I move in if I don't like it?
Yes you can, but we can only offer this if there is still space available and you have a valid reason. Please bear in mind that different rooms are offered at different prices and it may be that you have to pay a different rate to occupy a different room. The rates are based on a number of things, e.g. size of the room, location in the building and availability.
Locked out of my room?
You will receive 2 keys (room and post-box) and 1 access FOB as a resident. You will need to pay 30 for a new room key to cover the costs, 15 for a new post-box key and 10 for a new access FOB.
Are there monthly events or activities planned for residents?
We organise a full monthly calendar of social parties, career events and learning workshops for all residents.
Is there extra storage space onsite?
Yes, we have storage cells on site. The cost for this is 30 a month.
Can I share a room with my friend who is also a full time student?
Yes, two full time students who are friends can share a studio on a dual occupancy basis by paying 15% extra per week and splitting the rent.
COVID-19 FAQS
COVID-19 FAQS
I Suspect That I May Have Coronavirus, Or One Of My Neighbours Have Come To Me Saying That They Think They May Be Infected. What Should I Do?
Stay at home if you have either:
a high temperature you feel hot to touch on your chest or back
a new, continuous cough this means youve started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them youre staying at home.
Testing for coronavirus is not needed if youre staying at home.
Please let a member of the Nido residence know immediately (preferably via phone) if you have symptoms of coronavirus and need to self-isolate. We can provide you with the advice and the support you will require during this time.
How long to stay at home?
If you have symptoms, stay at home for 7 days
If you live with other people, they should stay at home for 14 days from the day the first person got symptoms
If you have to stay at home together, try to keep away from each other as much as possible.
Read the NHS advice about staying at home.
Use the NHS 111 online coronavirus service if:
you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days
Use the 111 coronavirus service
Only call 111 if you cannot get help online.
What Is The Stay At Home Advice?
Staying at home means you should:
Not go to work, university or public areas
Not use public transport or taxis
Not have visitors, such as friends and family, in your home
Not go out to buy food or collect medicine order them by phone or online, or ask someone else to drop them off at your home
You can use your garden, if you have one. You can also leave the house to exercise once a day but stay at least 2 metres away from other people.
What Should I Do If I Have An Underlying Health Condition?
The most recent guidance on the NHS website says that the NHS will contact you from Sunday 29 March 2020 if you are at a particularly high risk of getting seriously ill with coronavirus. Youll be given specific advice about what to do.
Do not contact your GP or healthcare team at this stage wait to be contacted.
Who is at risk?
You may be at a particularly high risk of getting seriously ill with coronavirus if you:
Have had an organ transplant
Are having certain types of cancer treatment
Have blood or bone marrow cancer, such as leukemia
Have a severe lung condition, such as cystic fibrosis or severe asthma
Have a condition that makes you much more likely to get infections
Are taking medicine that weakens your immune system
Are pregnant and have a serious heart condition
If youre at high risk, there are extra things you should do to avoid catching coronavirus. These include:
Not leaving your home you should not go out to do shopping or visit friends or family
Avoiding close contact with other people in your home as much as possible
We are aware that a small number of our students have serious underlying health issues which could make them particularly vulnerable if they acquire coronavirus. Please do let us know if you are concerned, and we can assess the support which can be provided to you.
Students may want to consult a doctor, however, because NHS services may be under pressure people are being encouraged to call NHS 111 in the first instance. The online coronavirus service, 111.nhs.uk/covid-19, can tell you if you need medical help and advise you what to do.
Use the online NHS 111 service if:
You think you might have coronavirus
Youve been in close contact with someone with coronavirus
What Can I Do If I'm Feeling Anxious About Coronavirus?
It is perfectly understandable that you might be anxious or worried about coronavirus and the impact it could have on your life, particularly because this might include being asked to stay at home or to avoid other people.
Mind has created a guide here focusing on staying mentally healthy in light of the current situation and we would encourage any students who feel concerned to read the information carefully.
The NHS has also issued the following advice to assist you in looking after your mental health by staying mentally and physically active during this time, such as:
Look for ideas of exercises you can do at home
Spend time doing things you enjoy this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV programmes
Try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
Keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden (where possible)
You can also go for a walk or exercise outdoors once a day if you stay more than 2 metres from others.
What Is The Likelihood Of Coronavirus Spreading In The Residence?
The UK Government is expecting and planning for the significant spread of the virus in the population, and that means it is likely there will be cases.
When we have a case or cases at one of our properties, we will act quickly and decisively to ensure those affected receive the appropriate support, guidance, and treatment and are able to self-isolate. We will also ensure all residents are given the appropriate information and advice to manage the risks. If we or Public Health England believe you have been in contact with a known case, you will be informed, and offered the appropriate support.
How Is Nido Student Responding To Covid-19?
The health safety and wellbeing of our students is our top priority.
An operational and strategic response group convenes daily, headed by our CEO Brian Welsh. We are monitoring the situation closely and proactively following healthcare and government advice from the World Health Organization, PublicHealthEngland, the NHS, and the Foreign and Commonwealth Office to help ensure we are effectively managing the implications of coronavirus and responding as necessary.
Within our residences:
We are doing our best to keep a stock of hand sanitiser for you to use in each of our buildings. As you know there is a national shortage of this currently, but we are working hard to procure this for you and our teams where it may be running out
The best way to keep hands clean is by using soap and water, which we have available for you to use. We would encourage you to wash your hands frequently
Cleaning of all common areas is taking place daily, including weekends, at an increased frequency, with a focus on entry and exit buttons, lift buttons, door handles and high football areas
Posters with up to date advice and guidance are on display
Email communication with up to date advice and guidance sent regularly and posted on residence Facebook Groups
Where we have gyms in our residences, they will be closed until further notice due to the increased risk of spread from using the equipment
The common areas in our residences will be closed until further notice
A new visitor questionnaire and sign-in will be required to ensure our guests do not have any symptoms which may put our community at risk
We are advising our students to avoid social gatherings
We have cancelled the Nido events programme (all the events are now online via Instagram Live)
We are only running virtual tours of the residences
We are reducing contact with residents and only dealing with essential maintenance items to minimise the risk of spread
Our receptions are closed, but a member of the residence team is available on site
We are following social distancing measures, and advising our residents and teams to keep 2m apart
We recommend residents avoid ordering items to be delivered to reception, and are available to receive parcels directly from delivery drivers
Only two people at a time should use the Laundry room, and residents should use Laundry View in the first instance to book machines and check the status of their laundry
We strongly recommend that all of our students follow the most recent guidance from the NHS, the World Health Organization and PublicHealthEngland
Should I Stay At Nido Or Travel Home?
On the 26th March, the UK government advised that students remaining at university should now not attempt to travel home while current travel restrictions are in place. We ask that you continue to follow all government advice, the latest of which can be found here: gov.uk/coronavirus
Can I Still Stay At Nido?
Of course. As you will have seen, our residence remains open and operating safely according to the latest NHS, Public Health England and government advice. Nido continues to be your home, and our dedicated residence team are available to help support you and all our residents who continue to live with us.
What If I Have Left My Nido Residence?
Whilst Nido continues to be your home, we understand that due to the circumstances surrounding Covid-19 you may have decided to move out.
We will contact you directly with further information on how we are able to assist you. Please check your email and follow the instructions outlined. If you do not hear from us, please email the residence team.
Will The Communal Spaces Be Open?
The communal spaces are no longer accessible to students as a safety precaution following the governments stay at home advice and social distancing guidance.
What Will Happen To My Belongings At Nido?
We understand many of you have already travelled home and are now worried about the belongings youve left behind. We wanted to give you an update on the additional coverage and new benefits we have added to your contents insurance together with our partners Endsleigh Insurance to give you peace of mind about your belongings.
We know many of you had to leave your rooms quickly & suddenly and may not have taken all your possessions with you. Endsleigh have therefore waived the un-occupancy exclusion clause of 60 days and want to reassure you that student possessions will be covered under your policy for an unlimited period of time during the policy period.
Further to that, if you move-out early or cancel your tenancy with us, and cannot yet arrange for collection of your things, Nido will arrange to store your belongings. Cover for your belongings will still apply in storage. Thisincludes all valuables up to the limits and perils on your policy certificate. Although it is advised at the current time (March 2020) to stay put, if you can safely travel home in the coming weeks & months students will be covered by an additional benefit on their policy, namely in transit against theft for up to 500 per bag of possessions. This protection is in place anytime a student has to do this during the policy period. Cover only applies within the UK.
Can I Still Use The Laundry Room?
The Laundry room is still available for use, however, to protect your health and safety and ensure we adhere to the latest government social distancing measures, we advise the following:
Use Laundry View to book machines and check the status of your washing/ drying before going to the Laundry room
Only go to the Laundry room if you can see there are machines available and/ or your laundry is done
Only 2 people should be in the Laundry room at any one time, and where possible they should maintain a suitable distance from each other
Can I Still Receive Parcels?
You may still receive parcels, however, please note reception will be closed and we will not be collecting parcels on your behalf. Please ensure you are available to receive parcels directly from delivery drivers. Following government guidance, we also advise you to do online food shopping, to ensure you can stay at home and keep safe.
Will Events Go Ahead As Planned?
As a precaution, and in accordance with the government guidance we have cancelled our planned events for the time being. You will be notified when they recommence. However, we have developed a Virtual Events calendar which can be found on our Facebook Page we hope to see you there!
Am I Allowed Visitors?
In accordance with government guidance, we advise against having visitors to the residence.
What Should I Tell My Family About The Coronavirus Situation At Nido?
Please ask them to read the information on these pages so they are familiar with the steps Nido Student is taking to limit the risk of coronavirus infection at our residences. Please keep in touch with them regularly to let them know you are OK.
What Steps Can I Take To Stay Connected With Family And Friends During This Time?
We encourage you to draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling. Remember it is OK to share your concerns with others you trust and in doing so you may end up providing support to them too.
I Am A Worried Parent Of A Student At Nido Student. What Should I Do?
We understand that this is a worrying time, and you may be feeling anxious about the safety of your child. Rest assured that the health, safety and wellbeing of our students is our top priority. We are continuing to update our protocol as the situation evolves and have put robust measures in place to minimise the risk of contracting coronavirus in our residences.
The mental wellbeing of our students is just as important to us as their physical wellbeing. We recognise that during this uncertain and challenging time, our students may be feeling anxious and stressed. We are signposting them to professional resources on wellbeing, in addition to sharing our own content and ideas on how they can stay positive, active and connected.
Please stay in close touch with your child. Encourage them to familiarise themselves with the information and advice available on these pages. Also ask them to check their email accounts regularly for any updates.
We will continue to ensure they have the information and support they need, and would appreciate your support in also encouraging them to follow the latest advice and guidance from the NHS and the UK government.
I'm An International Student - Can I Go Home?
On the 26th March, the UK government advised that students remaining at university should now not attempt to travel home while current travel restrictions are in place. We ask that you continue to follow all government advice, the latest of which can be found here: gov.uk/coronavirus
I Am Planning To Travel Overseas What Should I Do?
Please consult and observe the latest advice from the Foreign & Commonwealth Office (FCO) on travelling outside the UK. The current advice is to avoid non-essential travel. Countries around the globe are imposing heightened health screenings on entry or exit at their borders and many have taken the decision to suspend travel/ entry to foreign nationals.
Several airlines are taking the decision to suspend flight operations to some destinations experiencing severe outbreaks of the COVID-19 virus and due to the decrease in demand for services are beginning to reduce flight schedules and cancel flights.
We strongly advise travellers to confirm their flight status in advance of travel, to allow additional time for immigration and health screenings at airports and check the latest Foreign and Commonwealth Office entry requirements and updates for your destination.
Is Nido Still Considering New Bookings For September 2020?
Yes, we will continue to be open to all applications and will update our FAQs as new information becomes available. Please contact us directly if you have any further questions.
I SUSPECT THAT I MAY HAVE CORONAVIRUS, OR ONE OF MY NEIGHBOURS HAVE COME TO ME SAYING THAT THEY THINK THEY MAY BE INFECTED. WHAT SHOULD I DO?
Stay at home if you have either:
a high temperature you feel hot to touch on your chest or back
a new, continuous cough this means youve started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them youre staying at home.
Testing for coronavirus is not needed if youre staying at home.
Please let a member of the Nido residence know immediately (preferably via phone) if you have symptoms of coronavirus and need to self-isolate. We can provide you with the advice and the support you will require during this time.
WHAT IS THE STAY AT HOME ADVICE?
Staying at home means you should:
Not go to work, university or public areas
Not use public transport or taxis
Not have visitors, such as friends and family, in your home
Not go out to buy food or collect medicine order them by phone or online, or ask someone else to drop them off at your home
You can use your garden, if you have one. You can also leave the house to exercise once a day but stay at least 2 metres away from other people.
WHAT SHOULD I DO IF I HAVE AN UNDERLYING HEALTH CONDITION?
The most recent guidance on the NHS website says that the NHS will contact you from Sunday 29 March 2020 if you are at a particularly high risk of getting seriously ill with coronavirus. Youll be given specific advice about what to do.
Do not contact your GP or healthcare team at this stage wait to be contacted.
WHO IS AT RISK?
You may be at a particularly high risk of getting seriously ill with coronavirus if you:
Have had an organ transplant
Are having certain types of cancer treatment
Have blood or bone marrow cancer, such as leukemia
Have a severe lung condition, such as cystic fibrosis or severe asthma
Have a condition that makes you much more likely to get infections
Are taking medicine that weakens your immune system
Are pregnant and have a serious heart condition
If youre at high risk, there are extra things you should do to avoid catching coronavirus. These include:
Not leaving your home you should not go out to do shopping or visit friends or family
Avoiding close contact with other people in your home as much as possible
We are aware that a small number of our students have serious underlying health issues which could make them particularly vulnerable if they acquire coronavirus. Please do let us know if you are concerned, and we can assess the support which can be provided to you.
Students may want to consult a doctor, however, because NHS services may be under pressure people are being encouraged to call NHS 111 in the first instance. The online coronavirus service, 111.nhs.uk/covid-19, can tell you if you need medical help and advise you what to do.
Use the online NHS 111 service if:
You think you might have coronavirus
Youve been in close contact with someone with coronavirus
WHAT CAN I DO IF I'M FEELING ANXIOUS ABOUT CORONAVIRUS?
It is perfectly understandable that you might be anxious or worried about coronavirus and the impact it could have on your life, particularly because this might include being asked to stay at home or to avoid other people.
Mind has created a guide here focusing on staying mentally healthy in light of the current situation and we would encourage any students who feel concerned to read the information carefully.
The NHS has also issued the following advice to assist you in looking after your mental health by staying mentally and physically active during this time, such as:
Look for ideas of exercises you can do at home
Spend time doing things you enjoy this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV programmes
Try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
Keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden (where possible)
You can also go for a walk or exercise outdoors once a day if you stay more than 2 metres from others.
WHAT IS THE LIKELIHOOD OF CORONAVIRUS SPREADING IN THE RESIDENCE?
The UK Government is expecting and planning for the significant spread of the virus in the population, and that means it is likely there will be cases.
When we have a case or cases at one of our properties, we will act quickly and decisively to ensure those affected receive the appropriate support, guidance, and treatment and are able to self-isolate. We will also ensure all residents are given the appropriate information and advice to manage the risks. If we or Public Health England believe you have been in contact with a known case, you will be informed, and offered the appropriate support.
HOW IS NIDO STUDENT RESPONDING TO COVID-19?
The health safety and wellbeing of our students is our top priority.
An operational and strategic response group convenes daily, headed by our CEO Brian Welsh. We are monitoring the situation closely and proactively following healthcare and government advice from the World Health Organization, PublicHealthEngland, the NHS, and the Foreign and Commonwealth Office to help ensure we are effectively managing the implications of coronavirus and responding as necessary.
Within our residences:
We are doing our best to keep a stock of hand sanitiser for you to use in each of our buildings. As you know there is a national shortage of this currently, but we are working hard to procure this for you and our teams where it may be running out
The best way to keep hands clean is by using soap and water, which we have available for you to use. We would encourage you to wash your hands frequently
Cleaning of all common areas is taking place daily, including weekends, at an increased frequency, with a focus on entry and exit buttons, lift buttons, door handles and high football areas
Posters with up to date advice and guidance are on display
Email communication with up to date advice and guidance sent regularly and posted on residence Facebook Groups
Where we have gyms in our residences, they will be closed until further notice due to the increased risk of spread from using the equipment
The common areas in our residences will be closed until further notice
A new visitor questionnaire and sign-in will be required to ensure our guests do not have any symptoms which may put our community at risk
We are advising our students to avoid social gatherings
We have cancelled the Nido events programme (all the events are now online via Instagram Live)
We are only running virtual tours of the residences
We are reducing contact with residents and only dealing with essential maintenance items to minimise the risk of spread
Our receptions are closed, but a member of the residence team is available on site
We are following social distancing measures, and advising our residents and teams to keep 2m apart
We recommend residents avoid ordering items to be delivered to reception, and are available to receive parcels directly from delivery drivers
Only two people at a time should use the Laundry room, and residents should use Laundry View in the first instance to book machines and check the status of their laundry
We strongly recommend that all of our students follow the most recent guidance from the NHS, the World Health Organization and PublicHealthEngland
SHOULD I STAY AT NIDO OR TRAVEL HOME?
On the 26th March, the UK government advised that students remaining at university should now not attempt to travel home while current travel restrictions are in place. We ask that you continue to follow all government advice, the latest of which can be found here: gov.uk/coronavirus
CAN I STILL STAY AT NIDO?
Of course. As you will have seen, our residence remains open and operating safely according to the latest NHS, Public Health England and government advice. Nido continues to be your home, and our dedicated residence team are available to help support you and all our residents who continue to live with us.
WHAT IF I HAVE LEFT MY NIDO RESIDENCE?
Whilst Nido continues to be your home, we understand that due to the circumstances surrounding Covid-19 you may have decided to move out.
We will contact you directly with further information on how we are able to assist you. Please check your email and follow the instructions outlined. If you do not hear from us, please email the residence team.
WILL THE COMMUNAL SPACES BE OPEN?
The communal spaces are no longer accessible to students as a safety precaution following the governments stay at home advice and social distancing guidance.
WHAT WILL HAPPEN TO MY BELONGINGS AT NIDO?
We understand many of you have already travelled home and are now worried about the belongings youve left behind. We wanted to give you an update on the additional coverage and new benefits we have added to your contents insurance together with our partners Endsleigh Insurance to give you peace of mind about your belongings.
We know many of you had to leave your rooms quickly & suddenly and may not have taken all your possessions with you. Endsleigh have therefore waived the un-occupancy exclusion clause of 60 days and want to reassure you that student possessions will be covered under your policy for an unlimited period of time during the policy period.
Further to that, if you move-out early or cancel your tenancy with us, and cannot yet arrange for collection of your things, Nido will arrange to store your belongings. Cover for your belongings will still apply in storage. Thisincludes all valuables up to the limits and perils on your policy certificate. Although it is advised at the current time (March 2020) to stay put, if you can safely travel home in the coming weeks & months students will be covered by an additional benefit on their policy, namely in transit against theft for up to 500 per bag of possessions. This protection is in place anytime a student has to do this during the policy period. Cover only applies within the UK.
CAN I STILL USE THE LAUNDRY ROOM?
The Laundry room is still available for use, however, to protect your health and safety and ensure we adhere to the latest government social distancing measures, we advise the following:
Use Laundry View to book machines and check the status of your washing/ drying before going to the Laundry room
Only go to the Laundry room if you can see there are machines available and/ or your laundry is done
Only 2 people should be in the Laundry room at any one time, and where possible they should maintain a suitable distance from each other
CAN I STILL RECEIVE PARCELS?
You may still receive parcels, however, please note reception will be closed and we will not be collecting parcels on your behalf. Please ensure you are available to receive parcels directly from delivery drivers. Following government guidance, we also advise you to do online food shopping, to ensure you can stay at home and keep safe.
WILL EVENTS GO AHEAD AS PLANNED?
As a precaution, and in accordance with the government guidance we have cancelled our planned events for the time being. You will be notified when they recommence. However, we have developed a Virtual Events calendar which can be found on our Facebook Page we hope to see you there!
AM I ALLOWED VISITORS?
In accordance with government guidance, we advise against having visitors to the residence.
WHAT SHOULD I TELL MY FAMILY ABOUT THE CORONAVIRUS SITUATION AT NIDO?
Please ask them to read the information on these pages so they are familiar with the steps Nido Student is taking to limit the risk of coronavirus infection at our residences. Please keep in touch with them regularly to let them know you are OK.
WHAT STEPS CAN I TAKE TO STAY CONNECTED WITH FAMILY AND FRIENDS DURING THIS TIME?
We encourage you to draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling. Remember it is OK to share your concerns with others you trust and in doing so you may end up providing support to them too.
I AM A WORRIED PARENT OF A STUDENT AT NIDO STUDENT. WHAT SHOULD I DO?
We understand that this is a worrying time, and you may be feeling anxious about the safety of your child. Rest assured that the health, safety and wellbeing of our students is our top priority. We are continuing to update our protocol as the situation evolves and have put robust measures in place to minimise the risk of contracting coronavirus in our residences.
The mental wellbeing of our students is just as important to us as their physical wellbeing. We recognise that during this uncertain and challenging time, our students may be feeling anxious and stressed. We are signposting them to professional resources on wellbeing, in addition to sharing our own content and ideas on how they can stay positive, active and connected.
Please stay in close touch with your child. Encourage them to familiarise themselves with the information and advice available on these pages. Also ask them to check their email accounts regularly for any updates.
We will continue to ensure they have the information and support they need, and would appreciate your support in also encouraging them to follow the latest advice and guidance from the NHS and the UK government.
I'M AN INTERNATIONAL STUDENT - CAN I GO HOME?
On the 26th March, the UK government advised that students remaining at university should now not attempt to travel home while current travel restrictions are in place. We ask that you continue to follow all government advice, the latest of which can be found here: gov.uk/coronavirus
I AM PLANNING TO TRAVEL OVERSEAS WHAT SHOULD I DO?
Please consult and observe the latest advice from the Foreign & Commonwealth Office (FCO) on travelling outside the UK. The current advice is to avoid non-essential travel. Countries around the globe are imposing heightened health screenings on entry or exit at their borders and many have taken the decision to suspend travel/ entry to foreign nationals.
Several airlines are taking the decision to suspend flight operations to some destinations experiencing severe outbreaks of the COVID-19 virus and due to the decrease in demand for services are beginning to reduce flight schedules and cancel flights.
We strongly advise travellers to confirm their flight status in advance of travel, to allow additional time for immigration and health screenings at airports and check the latest Foreign and Commonwealth Office entry requirements and updates for your destination.
IS NIDO STILL CONSIDERING NEW BOOKINGS FOR SEPTEMBER 2020?
Yes, we will continue to be open to all applications and will update our FAQs as new information becomes available. Please contact us directly if you have any further questions.