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Dunn House, Sunderland
Offers
About the Property
Dunn House is close to public transport, with train and bus routes in easy reach, as well as access to many of the great restaurants, bars and cafes in the local area.
Dunn House Cloud homes offers a range of facilities including a gym, common areas with TV and Pool, and bike storage. The property provides an on-site laundry to help you keep on top of domestic duties.
As with all Cloud Student Homes properties in Sunderland, you can access superfast Broadband from across the property.
Features
Dunn House offers a wide range of amenities and facilities to students which makes it the ideal place for them. With a plethora of room types options to choose from, students can select the student accommodation in Sunderland as per their preferences. If you want the entire place to yourself then we would suggest you to choose studios in Dunn House Cloud homes that come up with a private room and a bathroom and a private kitchen as well. Dunn House offers some of the best room amenities for students, such as a Freezer
Fridge, Microwave, Desk & Chair, Single Bed, and a Lockable Bedroom for you to study comfortably.
Other common amenities at Dunn House include central heating to keep the entire apartment warm. There’s a common room as well for students where they can sit together and talk. With a TV in the apartment, one can enjoy watching movies and shows, and games room also keeps you entertained. There’s a gym for students at Dunn House to stay fit and healthy. Other amenities at the Dunn House includes laundry room, vacuum cleaner, washing machine, and safety facilities like CCTV and Fob Entry System. Best of all, utilities like Wi-Fi, water, electicity and heating are included in the bills.
Location and What's Hot?
Sunderland is not just popular for academics but also for its tourist attractions as well. Students will get many opportunities to visit the beautiful city of Sunderland. With many popular options for dining out or celebrating with friends, students can easily spend their weekends. Pizza Bella is one such place where students can enjoy yummy pizza with coke. If you are a fish lover then visit Merrills Fish Grill for some mouth watering grilled fish. If you are in a hurry then visit Simons Takeaway for a quick fix. Spice 1 is another place that will satisfy your cravings for delicious lunch near Dunn House Cloud homes.
Not just a place for food lovers but Sunderland offers some great places to visit and explore. Students can visit Roker & Seaburn Beaches from Dunn House Sunderland for a great outing. Another place to visit is the National Glass Centre which is a speciality museum that will take you back in history. Don’t forget to visit the Stadium of Light and admire the beauty of this amazing place. If you are interested in history then Sunderland has some of the best museums for you such as Sunderland Museum & Winter Gardens, North East Land, Sea And Air Museum, and Ryhope Engines Museum, etc. If you are a nature lover then Herrington Country Park is the place for you.
Souter Lighthouse and The Leas will blow your mind with its beauty and mesmerizing view. If you are looking for peace and clarity then St Peter’s Church is the place for you. Another place that you should add to your bucket list is Roker Park Conservative Area, where you will get to be amidst nature and wonderful views as well. If you have a thing for castles then visit the ever so beautiful Hylton Castle that will give you glimpses of the bygone era.
Commute
Sunderland offers a great range of options for traveling from one place to another. Students wouldn’t have to worry about traveling to University from Dunn House. The public transport system of the city is quite efficient and strong. The well-connected system is linked to almost all the corners of the city. The nearest bus stop to the Dunn House is Wheatsheaf. Dundas Street is another bus stop one can use for traveling. With so many options to choose from, traveling in Sunderland is an easy task for students from Dunn House Cloud homes.
Step inside the property?
Room Types (5)
Studio
Classic Studio
Wet Room Classic Studio
Premier Dual Studio
Deluxe Studio
Non Ensuite
Classic Two Bedroom Apartment
Shared Community And Utilities
Fitness And Recreation
Security
Property Services
Bills Included
Others
House Rules
Payment and Fees
For 25-26 AY & 26-27 AY:- 1. If you have a UK guarantor then you are able to choose between 4 or 9 instalments. 2. If you do not have a guarantor then you will need to pay in full and prior to your arrival. The instalment due dates are as follows: - 9 Instalment Option: 1. August: 10% of total rent 2. September: 10% of total rent (or 20% if booked after 14 August) 3. October: 10% of total rent 4. November: 10% of total rent 5. December: 10% of total rent 6. January: 10% of total rent 7. February: 10% of total rent 8. March: 10% of total rent 9. April: 20% of total rent 4 Instalment Option: 1. August: 10% of total rent (or before AST start date) 2. September: 34% of total rent 3. January: 34% of total rent 4. April: 22% of total rent Please note: 1. For tenancies of less than 40 weeks a maximum of 4 instalments will be offered. 2. The exact details (due date and amount) can be found in your tenancy agreement. 3. Students can never move in without having paid their rent 1 week prior to their arrival date.
1. Payment Options Pay in Full Instalment Plan Choose between 4 or 9 instalments, payable via Direct Debit. 2. Direct Debit (Preferred Method) A Direct Debit mandate must be set up from a UK bank account. This will be sent along with your Assured Shorthold Tenancy (AST) agreement and rent schedule. No additional charge is applied for Direct Debit payments. 3. Debit Card Payments via StuRents Online Portal UK GBP Payments: A flat fee of £1.50 applies for all booking fees, deposits, or manual rent payments made via debit card from the UK or EEA. Non-GBP / International Payments: A flat fee of £1.50, plus a card fee of up to 2%, applies for payments made from outside the EEA.
For 25-26 AY & 26-27 AY:- 1. To pay in instalments, you are required to provide a qualified UK Guarantor. 2. Housing Hand (a third-party company) can act as your guarantor if you do not have a qualified UK Guarantor. The Housing Hand guarantor service can be selected during your tenancy application. 3. The property does not accept international guarantors. Please note: The property reserves the right to reject nominated Guarantor applications if the requested information is not provided and the nominated Guarantor does not meet the minimum requirements. The minimum requirements for a Guarantor are: • UK resident in full-time employment (including Self Employment Status) • Retired (subject to financial status shown on Proof of Address)
For 25-26 AY:- The Leap Guarantor Waiver is an alternative to providing a traditional UK-based guarantor for student accommodation. By paying a non-refundable waiver fee (included within your rent), eligible students can secure their tenancy without naming a guarantor. Once in place, Leap acts as your guarantor in the event of financial default. Eligibility Available exclusively to students under Leap’s underwriting criteria. Not available to non-students. Key Benefits No need to arrange a guarantor. Waiver fee is already included in your rent—no separate payment required Particularly beneficial for international students or those without UK-based family support.
For 25-26 AY & 26-27 AY:- 1. You need to pay a deposit (GBP 150 for En-suites and GBP 200 for Studio) to secure your room with the property. 2. This will be refunded, within 10 days, to you at the end of your tenancy period less any rental arrears or costs for damage caused to your room/communal areas. Note: The deposit amount is subject to change based on availability.
Frequently Asked Questions
When am I due to check out?
After your time with them at the accommodation I am sure it will be difficult to leave them behind! Your latest check out date is the end date of your tenancy. You are able to leave prior to your tenancy end date, you will just need to sign at Reception to inform the onsite property team that you have left and do not intend on returning.
What do I need to do to check out?
You will need to ensure that your room (and kitchen) is left clean, tidy and free of waste. All of your items need to be removed, with the room left in the same condition that you found it. You simply then will need to sign at Reception to say that you have left
What is the latest time for my check out?
You will need to check with the onsite team in advance of your checkout, usually the check out time is 14:00
What happens if I left something in my room after I have checked out?
Once you have left your room and checked out you should have taken all of your items with you, therefore all the items left behind are disposed of without liability. You must ensure that all of your items are taken with you.
Can you store my luggage for me once I have left?
No. They are not able to store any items following your departure so you will need to take them all with you, or organise for a storage company to assist
Can I leave my items in my room if I have rebooked for next year?
If you have rebooked for next year however your current tenancy ends before the beginning of your next tenancy, then you will need to speak to the onsite team to have a summer short stay tenancy to fill in this gap.
I forgot to add something onto my inventory form, will I be charged?
Yes most likely you will be, the inventory form is sent out so that you can add any issues when you move in. The onsite team also do a full inspection of the rooms prior to your arrival. Please do speak to your onsite team if you have any questions
An item in the kitchen has been broken, will I be charged for it?
The Accommodation does charge for damages in the rooms and communal areas. In the kitchen this is a shared space with shared responsibilities and unless one person takes full responsibility (and therefore the full charge), then this will be split between all people in the cluster.
When will the onsite team need access to my room / kitchen?
When access is required the onsite property team will give you prior notice.
Regular maintenance and health and safety checks are required throughout the building, if regular access is required to your communal areas then you will be informed either in your welcome pack or on the noticeboard in your kitchen
When are the room inspections?
As a part of your tenancy you will have inspections 3 / 4 times a year, these are organised by the onsite team who will give you prior notice.
My room does not look exactly like the website – can I move?
All of the images on their website show the representation of the rooms and room types in the accommodation, and are for marketing purposes only. Your room will have the same fixtures, fittings and equipment although it may be in a slightly different set up or layout.
Can I have friends stay over with me overnight?
With the accommodation you truly are home, therefore your guests are more than welcome to stay over with you. They would ask that you let both the onsite team know, and also take into consideration your flatmates. Guests are able to stay for a maximum of 3 nights, for further information please speak to your accommodation team.
You are solely responsible for your guests, and you would be liable if they cause any complaints or damage.
Do I have to be there when my post is delivered?
Their team are more than happy to assist you with this, you will need to agree to them signing for your post when arriving. They will take in your parcels, store them safely and let you know when you have an item to collect – they will be using Parcel Tracker to log and inform you of your parcel arriving – here they are able to ensure your parcel is carbon neutral for the ‘last leg’ of its journey. They can only hold your parcels for 14 days before they must return them, as they have very limited space to store items.
How do I have my post delivered?
You will need to ensure that your post is labelled correctly;
YOUR NAME,
YOUR ROOM
ACCOMMODATION NAME
1ST LINE OF ADDRESS
CITY
POSTCODE
This information is available from your tenancy agreement, or in your welcome pack
How do I report a maintenance issue in my room?
Within 7 days of your arrival you will be sent an inventory form to complete, any issues that you may find can be reported on this to the property staff – they can then look into getting these issues rectified for you.
If you have any issues during the year, then you can log these via the StuRents App, this lets the property team know about any issues – please remember they will need access permission to get this sorted for you!
Maintenance issues will be completed;
Priority One – Emergency repairs – are completed, and or made safe, within 24 hours of a report of a defect
Priority Two – Urgent Repairs – are completed within five working days of report of the defect
Priority Three – Non-Urgent Repairs – are completed within 28 days of a report of a defect
When can I check into my room?
Your room is cleaned, prepared and ready for you from the start of your tenancy with them. You do not have to check in on the start date of your tenancy agreement, but your room and the team will be there to help you!
Can someone else check in for me?
No. You have to be able to present your ID and sign for your key yourself, even if you are going to be late you need to be present to check in.
Do I need to let you know when I am checking in?
You will be sent an email from your property team asking for this information, this is so they can prepare for your arrival and have someone available to check you in faster after your journey – they do recommend that you let them know.
Can you store my luggage before I arrive?
They are not able to store any items prior to your arrival as they will be in the process of getting your room ready for you! – you can always organise a store service who can store and deliver any items to the property on your behalf.
Am I liable to pay council tax? my contract does not include it
As a full time student, you are considered as exempt by the local Councils – however as with all residential properties this must be proven once you have registered at your chosen University. When you have registered your course you will need to liaise with your ‘Student Services’ team to get your ‘Council Tax Exemption Certificate’ which must be presented to your accommodation team. Without proof of Council Tax exemption you will be liable to pay in full.
What happens to the deposit after the tenancy ends?
Once a resident’s tenancy ends and they have checked out, an inspection will be carried out. Any deductions for damages, cleaning, or missing items (if applicable) will be communicated to the resident. The remaining deposit, if due, will then be released.
What is the Leap Guarantor Waiver?
The Leap Guarantor Waiver is an alternative to the traditional UK-based guarantor requirement for student accommodation. It allows qualifying students to secure their tenancy without naming a guarantor, by paying a non-refundable waiver fee built into their rent. Once active, Leap serves as the guarantor in case of financial default by the tenant.
- Only students are eligible under Leap’s underwriting guidelines.
- Non-students cannot use the waiver.
What are the key benefits for students?
- No need to provide a guarantor
- No separate payment—the waiver fee is rolled into rent
- Speeds up the booking and contract process
- Ideal for international students or those without UK-based family support
How is the waiver selected during booking?
During the Concurrent booking journey, students are shown two tenancy options: Option: Standard
- Label: “UK GUARANTOR MAY BE REQUIRED”
- Weekly Rent: Lower
- Guarantor Required: Yes
- Includes Waiver: No
Option: Waiver
- Label: “UK GUARANTOR NOT REQUIRED”
- Weekly Rent: Higher
- Guarantor Required: No
- Includes Waiver: Yes
The waiver must be selected at the time of booking. It cannot be added manually later by staff or admins.
What checks are needed after booking?
Staff must:
- Confirm the “UK GUARANTOR NOT REQUIRED” tag is present in Concurrent.
- Confirm the Leap External Reference ID is populated.
- Check Guarantor Status: Under Review / Approved / Ready to Sign / Waiver Declined.
Do Not:
- Modify tenancy type to add Leap manually.
- Change Leap External Reference ID.
- Combine waiver and non-waiver students in a joint liability agreement.
Who is eligible for the waiver?
- Must be a registered full-time student at a recognised institution.
- Must select the waiver through the online booking flow.
- Must sign the tenancy agreement in full.
- Not applicable for non-students, subtenants, or corporate lets.
What happens if a tenant cancels or transfers their tenancy?
- The waiver fee can be cancelled and removed from the original booking.
- The incoming tenant can choose either:
- A waiver-backed tenancy, or
- The standard guarantor route.
- A new Leap policy will be generated if the incoming tenant selects the waiver.
What if a student does not arrive (Non-Arrival)?
A non-arrival means:
- Tenant signed agreement, is covered by waiver, but fails to move in.
Claim requirements:
- Submit claim within 120 days of tenancy start date.
- Provide:Signed accommodation agreement Written proof of intent to arrive, dated within 90 days of start
Accepted proof of intent:
- Signed tenancy agreement
- Email from student confirming move-in plan
Payment timelines:
- Leap pays claim within 10 business days of complete documentation.
- You may be contacted by Reserv for clarifications or ledger updates.
What if a tenant falls into arrears (Default)?
Claim requirements:
- Submit within 120 days from missed payment.
- Provide:Signed tenancy agreement Full rent ledger Copy of written notice (within 7 days of default) demanding payment
What happens next?
- Claims handled by Reserv on behalf of Leap.
- Payment within 10 business days once documents are provided.
- Monthly follow-ups request updated ledgers.
- If student repays later, overpayment must be returned.
How does ongoing claim monitoring work?
- Reserv checks monthly for further payments.
- Updated ledgers may be requested.
- Any over-recovery (e.g. student later repays) must be returned.
What operational tips should staff remember?
- Students must choose waiver at booking—no retroactive changes.
- Never manually edit Leap fields.
- Waiver can be removed if tenancy cancelled; new tenant can choose waiver or not.
- Waiver is student-only (not for non-student contracts).
- Submit claims within 120 days with full documentation.
- Proof of intent must be dated within 90 days and clearly show intent to move in.
- Claims must be submitted via Leap’s online portal (not by email).
What script can staff use when advising a student?
“If you don’t have a UK-based guarantor, you can book using the Leap Guarantor Waiver. Just select the rent option marked ‘UK GUARANTOR NOT REQUIRED’ during your booking. The fee is included in your rent, and there’s no separate payment or guarantor form needed. It’s a quick, easy way to confirm your accommodation.”
What is the quick reference checklist?
Booking: Student selects “UK Guarantor Not Required”
Post-Booking: Confirm Leap ID & waiver tag in Concurrent
Contract Status: Await “Guarantor Approved” or “Ready to Sign”
Takeover: Remove waiver and reissue option for new tenant
Claims: Submit within 120 days with required documents
Non-Arrivals: Provide signed agreement + proof of intent
Defaults: Provide rent ledger + signed agreement + 7-day notice
