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No Place, No Pay!
Book a room today, but if you dont obtain the grades you need for university and no longer require the room, you wont pay a penny.
Note:-This offer is open to prospective students applying for higher education for the 2021/22 academic year.
They need to provide evidence from the educational establishment within 48 hours of their results being published.
Documents must be received by the site team within 48hrs from the date your results are published or by 1st September 2021
No Visa, No Pay!
Book a room today, but if you dont get your Visa approved for studying in the UK, and no longer require the room, you wont pay a penny.
Note:-This offer is open to prospective first year international students applying for higher education in the UK for the 2021/22 AY.
They need to provide evidence that their Visa application has been rejected to your chosen Host accommodation within 48 hours of
rejection; this must be no later than 7th September 2021.
Free Quarantine Period!
If you travel to the UK and are required to quarantine on arrival due to Government legislation, they will provide free accommodation for the quarantine period of up to 10 days immediately prior to the start of your tenancy, subject to availability.
Note:- This guarantee is open to all international students travelling to the UK to commence a course in higher education for the 2021/22
academic year.
Right in the centre of Exeter, Northernhay House has all the citys great shops, restaurants, bars, clubs, history, and culture within touching distance. The beautiful Northernhay Gardens and Exeter Castle are next door, and so is Princesshay shopping centre. When it comes to studying, St Lukes campus is just a 12-minute walk away and Streatham campus is only 20-minutes away too.
distance to
St Lukes campus:
- 12 minutes walk
Streatham campus:
- 20-minutes away (Walking)
- 12 minutes journey (Bus)
Community Amenities
Apartment Amenities
Configurations
Room Features
Non en-suite rooms are ideal if you are happy to share a bathroom and fully fitted kitchen with your flatmates. Our non en-suite rooms have a comfortable bed, a wardrobe, plenty of additional storage for your belongings and a Wi-Fi connected study space.
Room Features
Non en-suite rooms are ideal if you are happy to share a bathroom and fully fitted kitchen with your flatmates. Our non en-suite rooms have a comfortable bed, a wardrobe, plenty of additional storage for your belongings and a Wi-Fi connected study space.
En-suite rooms have a private bathroom, your own desk and Wi-Fi connected work space. Basic en-suite rooms have a single bed.
You will have a shared lounge and fully fitted kitchen area to relax in with your flat mates. You'll find plenty of room for your belongings with a large wardrobe and under-bed storage space.
Classic en-suite rooms have three-quarter sized beds and include a private bathroom, your own desk and Wi-Fi connected desk space.
There is plenty of space to store your belongings with a large wardrobe and under-bed storage space. Classic en-suite rooms have a shared kitchen and lounge, which you and your flatmates can relax in.
Room Features
Our studio rooms are perfect for students looking for more privacy. You will have your own en-suite bathroom and fully fitted kitchen, as well as a comfortable bed, a wardrobe, plenty of additional storage for your belongings, and a Wi-Fi connected study space.
Booking Details
Cancellation Policy:-
you have entered into with us by giving us written notice of your intention to cancel on the following basis:
(a) If your notice of cancellation is received by us in writing within 72 hours after you have submitted an application form and the period of the tenancy has not commenced, they will make no charge and the initial advance payment of 300 will be refunded in full; or
(b) If your notice of cancellation is received by us 72 hours after you have submitted an application form on or before 31st July 2021 and the period of the tenancy has not commenced, you may cancel your booking by writing to us provided that they will be entitled to retain 100 of the total initial advance payment; or
(c) If your notice of cancellation is received on or after the 1 st August 2021, they will not accept a cancellation/surrender of your Room until a replacement tenant is found for the Room. they shall endeavour to re-let the Room however cannot guarantee that they will be able to do so. You will remain liable for all payments related to the Room and all other charges and costs for the period to the date that a replacement tenancy for the Room commences. they reserve the right to charge you a fee in the sum of GBP 100 as a contribution towards our administration costs incurred indealing with the surrender of your Room and the sourcing of a new tenant.
If a replacement student is found for the Room they will release you with effect from the date that the new students occupation of the Room commences. In the event you fail to honour your contractual obligations in relation to the advance payments on the due dates before occupation of the Room, they may cancel your agreement giving you notice in writing of cancellation; in the circumstances they will not repay any advanced payments made by you to us. In the event that they cancel your agreement at any time before occupation of the Room by you, they shall give you as much advanced written notice as they can in the circumstances and will repay the initial advance payment to you and any other fees that they have taken from you in connection with the agreement.
Payment Details
Booking Info:-
Pay GBP 300 to secure your room.
Rent Payments:
Pay in Full
2/3/4 instalments, due in August, January and April (UK guarantor needed)
Monthly payments (if one uses Housing Hand as the guarantor service), with 1st instalment due on 1st August and then every month thereafter.
Mode of Payment:
Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer
Frequently Asked Questions
Do I have to be a student?
To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. If you are unsure, your university or college should be able to let you know
Can I live with my friends?
When making your booking you can request to share with friends. they will not hold rooms for your friends, so it is up to you to make sure your friends apply at the same time as you so that they can try to place you in a flat together. Please be aware that they cannot guarantee allocations or preferences.
Can I get bedding supplied?
Northernhay House provides a mattress and mattress protector; however additional bedding is not supplied.
How do I connect to the internet?
You can connect via Wi-Fi or a Cat 5 patch cable if you dont have one, you can buy one from reception.
Where do I get my keys?
What Broadband packages are there?
A 100Mb Wi-Fi connection is provided to every room at Northernhay House free of charge. Our provider also offers residents additional add-ons for TV, gaming and back-up. All residents wishing to use the internet services must sign up to the terms and conditions of use. .
Are lifts provided in the building?
Yes, they have lifts that service all floors
Can I park on site?
There is limited parking available at Northernhay House. The reception team will be able to provide you with more information
What do I need to bring with me on arrival?
Please make sure that you bring your Host Booking Confirmation email, one form of photographic ID and your Host Boarding Pass (available to download/screenshot once you have completed your online induction). Keys will not be issued without the online induction having been completed, so please ensure this is completed at least 24-hours prior to arrival.
What time can I move in from?
You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and they will arrange for someone to be there to greet you and make sure you get the keys for your new home.
Will there be someone to collect my keys from?
Northernhay House is staffed 24/7. At the start of contract, they are open from 9am to 6pm on each of the move in days. However, if you arrive when the office is closed, dont panic, instructions outside our office will advise you how to contact the member of staff on duty.
Will I be able to change rooms after I have arrived?
It is not usually possible to change rooms after you have arrived. All rooms are allocated on a 43 or 51 week contract and unless another resident also requests a room swap they would be unable to change your room.
Can I move in before my contract starts?
Please contact Northernhay House for more information if you would like to move in early. You will need to complete a separate summer application and you may not be able to stay within the same room for the summer stay as you would for the academic year.
What cooking equipment is provided in my flat?
All flats come with a cooker, hob, microwave, toaster and kettle provided as standard.
Is there always a member of staff on site?
Northernhay House is staffed 24-hours a day, 7 days a week by trained caretakers or security guards (weekend evenings only).
What about security?
they provide 24-hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.
Where can I do my Laundry?
There are two launderettes at Northernhay House located one located on the 4th floor and another on the 5th floor. Washers and dryers are provided, and managed by, the third-party company Circuit Laundry. Information on how to report issues within the launderette is displayed on posters within the room itself, alternatively, speak to reception and they will be more than happy to assist with reporting any issues on your behalf.
Who is responsible for cleaning my flat?
It is the residents own responsibility to clean their rooms and they share responsibility for the communal area of the flat. On-site staff will conduct monthly inspections and you are expected to ensure that your bedroom, bathroom, kitchen, lounge and hallway are clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen, lounge and hallway are clean. The block stairways, corridors and all communal facilities are regularly cleaned by our team of caretakers posters detailing which areas are cleaned when are displayed throughout the site on block noticeboards.
Can I smoke/Vape at Northernhay House?
No, Smoking and vaping is not permitted in any area within Northernhay House; this includes bedrooms, kitchens, lounges, hallways, stairways, communal rooms. The designated smoking area is located in the courtyard to the front of Northernhay House. Charges will apply for anyone found to be smoking within the building.
Can I decorate my room?
You are responsible for ensuring that you leave your room and flat in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your room upon arrival. Marks on the walls or furniture, including those caused by blu-tac, white-tac or pins will require painting once you have left and you may be charged in line with our advertised schedule of charges.
Can I have guests to stay?
Occasional overnight guests are permitted provided your flatmates agree. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.
Can my visitors park on site?
The carpark is run and managed by Premier Park, all visitors must pay for parking following the signs in the car park to avoid receiving a parking fine.
Can visitors just walk in?
Our accommodation has secure electronic fob access at the main entrances to ensure that only residents have access to the site. Visitors will need to contact reception or yourself to gain access. All visitors should be signed in at reception, this is for reasons of safety, security and to ensure that in the event of an emergency, the team know who is on site. Visitors must be accompanied by residents at all times whilst on site and residents should be reminded that they are responsible for their visitors actions throughout the duration of their stay.
Can I bring a pet?
No pets of any type are permitted at Northernhay House.
What if I have a complaint?
they hope that you never have any reason to be dissatisfied with the service they provide you. However, if you have any issues that you would like to bring up with us please contact a member of staff in your management office who will endeavour to resolve the problem for you.
I do not live in the UK – how can I pay my rent?
If you do not live in the UK and do not have a UK guarantor, you will need to pay for your rent in full upon booking. You can arrange to do this either by credit/debit card or bank transfer. Please be aware that if paying by bank transfer the bank will usually deduct charges from the amount you send us, and you will need to pay the amount due, in full, before you can move in.
Can I pay my rent with my student loan?
Please note that all payments must be cleared in full upon the date they become due. This may or may not fall in line with Student Finance payments. Payment due dates are available to view on the relevant room type page on our website.
What if I change my bank account or card details?
You do not need to take any action here, as Northernhay House do not store bank account or credit/debit card details within their systems. Simply log in to your account the next time your rent is due, and clear the balance using your new credit/debit card.
Can I pay with foreign currency or travellers cheques?
Northernhay House cannot accept foreign currency or travellers cheques as payment. The safest and simplest way for international students to make a payment is by Credit/Debit card or bank transfer.
Is there a charge for the internet?
A 100Mb connection is provided to your room free of charge. Should you wish to upgrade to a faster connection you should contact our internet provider and payments can be made online.
Will I get a deposit returned to me?
Northernhay House does not take a deposit, and as such no money will be refunded upon your departure. All damages will be invoiced for after you have left, and you will need to ensure these are paid within 7 days of receiving the invoice to avoid legal action being taken.
How do I return my keys?
During office hours, they should be returned to the reception. If you move out when the office is closed you should put your keys in an envelope with your name and room number clearly marked on it, and return them to the member of staff on duty.