Earn GBP 50 Amazon Gift Card!
Refer a friend and get GBP 50 Amazon Gift Card.
The doors are open to new student accommodation, The City Arcade, located in the heart of Exeter.
The City Arcade has everything you need in one place, and more! With the town centre on your doorstep, youll be able to make the most of living and studying in this city of culture and beauty. Well take care of the boring bits so you can focus on building an exciting future for yourself.
If youre studying at the University of Exeter, then The City Arcade is the perfect choice for your home from home. With the University of Exeter campus a mile away and St Lukes Campus within walking distance, you can make use of that snooze button in the mornings.
Built on the site of a former arcade of shops, The City Arcade has seen a lot of happy customers over the years. Come and join the club! Each room has a private en-suite bathroom, study area and a double bed, giving you a place to relax and feel at home in. With shared kitchens and living spaces youll have the chance to make new friends and create unforgettable memories!
Unwind after lectures at The City Arcade in the communal living spaces throughout the property. With everything you need under one roof, you can really make the most out of your university experience and our on-site management and security will ensure you feel safe and secure along the way.
If youre looking for new, modern, student accommodation in the heart of Exeter, then book now and secure your room at The City Arcade today!
Community Amenities
Apartment Amenities
Configurations
Room Amenities
Room Amenities
Room Amenities
Room Amenities
Room Amenities
Room Amenities
Room Amenities
Booking Details
Cancellation Policy -
14 -DAY COOLING OFF PERIOD
If you choose to cancel your booking with CRM Students, you have 14 calendar days after receiving the original Accommodation Offer to do so to get a full refund of the Holding Deposit paid. If you have made your booking less than 14 days before you scheduled check-in date, you may cancel your booking until the earlier of
(a) 14 days after receipt of the Accommodation Offer email and
(b) the date you actually check-in. You may cancel your booking by sending an email to the relevant Accommodation Office email address listed on the individual sites contact details on their website. CRM Students will refund your Holding Deposit within 7 calendar days of cancellation. If you cancel your booking after the 14 calendar day cool off period, you will not get your Holding Deposit returned to you and you, and your guarantor if reasonable, will be required to meet the obligations set out within the Tenancy Agreement.
PERIOD BEFORE YOU ENTER INTO YOUR TENANCY AGREEMENT
The Landlord and CRM Students reserve the right to not return your Holding Deposit and cancel your booking on notice if:
3.1 We take all reasonable steps to enter into the Tenancy Agreement before the deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;
3.2 You provide us with relevant false or misleading information; and/or
3.3 We are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014.
PERIOD FROM AND INCLUDING WHEN YOU HAVE ENTERED INTO THE TENANCY AGREEMENT
If you have entered the Tenancy Agreement and you cancel your booking after the 14 calendar day cool off period, you will not get your Holding Deposit returned to you and you, and your guarantor if reasonable, will be required to meet the obligations set out within the Tenancy Agreement regardless of whether you have collected your keys. If you cancel your booking and are able to find an eligible replacement tenant, subject to our agreement, you will be released from the contractual obligations as set out in the Tenancy Agreement. Any overpaid rent will be refunded to you, less an amount equal to your Holding Deposit as a cancellation fee. The site team will confirm your official release date.
If you can provide proof that you fit into any of the following criteria we may agree to release you form your contract where:
Your notice to cancel is within the 14 day cooling off period as set out in point 2
Your UK Visa application has been denied Extenuating circumstances e.g. ill-health Where proof is provided in accordance with these terms and conditions and to our and the landlords reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation. Failure to obtain a UK Visa If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made so long as you provide within 72 hours of receiving your official confirmation:
Supporting official evidence that your Visa was declined
Written confirmation that you wish to cancel your booking
Payment Details
Rent Payments:
Pay in Full
Pay in 3 instalments with a UK Guarantor - first due before moving in, second in January and third in April
Mode of Payment:
You can pay via Recurring Card, Direct Debit or via Bank Transfer. Cash and Cheques will not be accepted and will be turned away if presented at site.
Recurring Card payments can be selected at the time of booking and Direct Debit can be selected by the online portal. If an alternative method of payment is required, such as a bank transfer, or you wish to change your payment method, please contact the Accommodation Team directly for details.
Frequently Asked Questions
How much is the Holding Deposit and what happens to it?
We ask you to pay a Holding Deposit to secure your room. When your tenancy commences, the Holding Deposit will convert into a refundable Security deposit. All deposits are registered with TDS which is a government accredited Tenancy Deposit Protection Scheme provider. At the end of your tenancy a final inspection of your room will be carried out prior to your move out and if any deductions are required they will be discussed with you at this point. Assuming the room and its belongings are in the same condition as when you moved and you have provided your bank details within our Portal you will get your deposit back within 10 working days. If you cancel your room booking within 14 days of your Accommodation Offer then you will be entitled to a full refund. After 14 days, the Holding Deposit is non-refundable*.
Is there an age limit for booking with CRM Students?
We only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living at CRM Students. We also can only accept people in full time education.
Do you provide female only accommodation?
We do provide female only accommodation in some of our schemes but it is not guaranteed that this will be possible. Please speak to the site team to find out more information.
Can I choose who I live with?
We are more than happy to accommodate groups as well as individuals. Where youre not booking in a group, we understand your flat mates will be key to your experience so when you book as an individual, we will ask you a series of questions to help us to match you with the perfect flatmates.
Am I allowed to have guests?
Yes. It is your home so you are allowed to have guests visiting you.
Is there always a member of staff available?
Our standard office hours are between 10am 5pm. Out-of-office hours are also supported by emergency contacts.
Can I bring my own electrical equipment for cooking, i.e. rice cooker?
No we do not advise you to bring your own electrical cooking equipment for health and safety reasons.
Who cleans the room and the communal area?
The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.
What happens if I don’t get on with my new flatmates? Can I swap rooms?
If you are having any issues please contact the Accommodation team in the first instance, we will do all we can to help. In exceptional circumstances it may be possible to move you; however we would look to resolve any issues with you all.
What if something in my flat breaks or isn’t working?
Drop us an email or pop into the office to let us know, our on-site Maintenance team will be able to deal with most things.
Can I have pets?
No pets are permitted under the term of the tenancy agreement.
Can I have my groceries delivered to site?
Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.
Do I have WiFi?
Yes, WiFi is included in your rent. Youll also have a broadband connection in your room on your desk.
Why do I need a Guarantor?
All students who wish to pay their rent by using an instalment plan are required to provide a qualified UK Guarantor. This provides us with the security and knowledge that the rent will be paid in full if you were to default on payment.
What are the payment options for international students?
Housing Hand charges a one-off fee that you can either pay up front before the start of your tenancy or in 8 instalments (if on a 12-month contract).
For students the fee will is 60% of your monthly rent with the minimum price starting at 295 for 12 months cover. The exact cost depends on your several factors including the amount of your rent, you will be given a no obligation quote for the cost of the service on application.
I have booked a room but failed to obtain a visa, can I cancel my booking?
Yes you are entitled to cancel your booking but we will need you to provide proof for this.
What’s provided in the bedroom? Do I need to bring my own bedding?
Facilities and features can vary; typically you are provided with a bed, a study with a desk and a chair, bookshelves, wardrobe and plenty of storage. Bedding is not provided with each room as most of our students prefer to bring their own, however you can order bedding and kitchen utensils from our friends UniKitOut to be delivered to your room prior to your move in.
Can you arrange an airport pick up service?
Most sites will be more than happy to arrange an airport pick up service for you. You just need to let us know your name, arrival date and time and your flight number, well then arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare and check with your chosen property first.
Can I move in before my contract starts?
It is possible but it depends on each scheme. We would advise you to check with the accommodation team before you make any arrangements.
Can I stay over the summer?
Most of our sites offer summer stays. Please check with the accommodation team for further information.
What documents do I need to check in?
You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. We also need a passport photograph.
What time can I arrive?
This depends on the scheme you will be living in. Please contact the accommodation team via the online contact form or email the site directly.
Is there somewhere to park when we are unpacking?
If you are travelling via car on move in day we will inform you in advance whether theres a drop off bay on site for you to off load any suitcases or belongings, or we will send you the location of the nearest car park. Its important to book your move in slot with us in advance so that we can make sure these resources are available to you on the day.
I will be arriving out of hours on move in day, is this okay?
We understand that sometimes students will need to arrive outside of arrival hours. We ask for you to contact your Accommodation Team at the earliest possible opportunity to ensure that we can provide all the necessary information and ensure that we have got everything ready for your arrival. For example we need to ensure that we have received all relevant documentation, the booking fee and first instalment before we can move anybody in.
Who will I meet on move in day?
It might not be a manager who will be there for the check-in however the Accommodation Team will always aim to introduce themselves at the earliest opportunity so you know who they are.
Can I move out early?
Yes but you will still have to pay rent for the full length of your agreed tenancy, even if you no longer live at your accommodation.
When something is broken or doesn’t work, how does my son/daughter report maintenance?
In the event that something is broken or doesnt work in any part of the accommodation, the student needs to report the issues to the accommodation office who will escalate it accordingly. We have CRM Student maintenance wizards that work full or part time on site depending on the property. They are there for the hour of need replacing light bulbs, blown fuses, blocked showers etc. We do also work with local contractors for isolated issues. Your son/daughter will always be given at least 24 hours notice if a maintenance operative or contractor needs to access their room. We always offer for the maintenance operative/contractor to be escorted for the jobs entirety if necessary.
How to communicate with us
We know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments we understand it can be hard. As parents its natural to worry, we find a common one is our students not responding to phone calls or e-mails as quickly as they might have done at home. We always respect that all our students are responsible adults and are sensitive to respecting their privacy, however we appreciate that some situations can be distressing. We therefore always encourage all our parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everythings okay. If theres any reason why we arent able to support your concern we will always try to direct you to the appropriate department at the University/College.
Can students have post and parcels delivered?
We are proud to offer a postal service during office hours within our schemes. We always communicate the postal process to our students when they move in, however we will always make every effort to ensure that your daughter/son gets their mail safely. We always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. We also always ask for the student to bring some ID for when they come to collect the parcel. We recognise that the students cant always come down themselves; we are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance.
We cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although we will make every effort to ensure the students get their mail safely, we will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. We also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students dont collect their mail within 4 weeks it will be returned to the sender.
How do you allocate rooms?
We take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. We always do our best to accommodate these preferences, if for whatever reason we cant fulfil them we will always try to achieve one or two and notify the student if they arent possible.
Do I need to have a UK-based guarantor?
You only need to provide a UK-based guarantor if you wish to pay your rent in three instalments. You do not need to provide a guarantor if youre paying the full annual rent in advance.
Are there any additional bills to pay?
There are no additional bills to pay. Our weekly rents include all costs utilities, WiFi, and access to all of our communal areas including Management Office, Private Dining areas etc.
How secure is the accommodation?
At CRM Students, we want you to feel safe and secure at all times. We understand how important safety and security is to students when it comes to choosing a place to live. Thats why weve taken every effort to ensure that we provide the best services so that our students can thoroughly enjoy living with us. We have 24 Hour CCTV Cameras installed in all of our buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.