The City Arcade

Cancellation Policy:-

CANCELLATION BY YOU - 14 -DAY COOLING OFF PERIOD 

If you choose to cancel your booking with them, you have 14 calendar days after receiving the confirmation email to do so to get a full refund of the Deposit paid. This confirmation email is sent after the booking process is finalised confirming the completion of the contract 

If you have made your booking less than 14 days before you scheduled check-in date, you may cancel your booking until the earlier of 

(a) 14 days after receipt of the Accommodation Offer email and 

(b) the date you actually check-in. 

You may cancel your booking by sending an email to the relevant Accommodation Office email address listed on the individual sites contact details. If the cancellation of the booking is upheld within the terms of this policy Property will refund your Deposit within 7 calendar days of cancellation. If you cancel your booking after the 14 calendar day cool off period you, and your guarantor if applicable, will be required to meet the obligations set out within the Tenancy Agreement. 

PERIOD BEFORE YOU ENTER INTO YOUR TENANCY AGREEMENT 

The Landlord and Property's reserve the right to return your Deposit and cancel your booking on notice if: 

1. They take all reasonable steps to enter into the Tenancy Agreement before the deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time; 

2. You provide them with relevant false or misleading information; and/or 

3. They are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014. 

PERIOD FROM AND INCLUDING WHEN YOU HAVE ENTERED INTO THE TENANCY AGREEMENT 

If you have entered the Tenancy Agreement and you request to cancel your booking after the 14 calendar day cool off period, you will not get your Deposit returned to you and you, and your guarantor if applicable, will be required to meet the obligations set out within the Tenancy Agreement regardless of whether you have collected your keys. 

If you request to cancel your booking and are able to find an eligible replacement tenant, subject to their agreement, you will be released from the contractual obligations as set out in the Tenancy Agreement. Any overpaid rent will be refunded to you, the site team will confirm your official release date. 

If you can provide proof that you fit into any of the following criteria they may agree to release you from your contract where: 

Your notice to cancel is within the 14 day cooling off period as set out in point 2 

Your UK Visa application has been denied 

Extenuating circumstances e.g. ill-health 

Where proof is provided in accordance with these terms and conditions and to their and the landlords reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation. 

Failure to obtain a UK Visa 

If you fail to obtain a UK Visa before the start date of your tenancy, they will cancel your Tenancy Agreement and refund any rent payments made so long as you provide within 72 hours of receiving your official confirmation: 

Supporting official evidence that your Visa was declined 

Written confirmation that you wish to cancel your booking 

CANCELLATIONS AFTER YOU HAVE MOVED INTO THE ACCOMMODATION 

1. They hope you have a happy stay in your accommodation, but if for any reason you decide to leave during your contracted term, the landlord may agree to release you from your contract. Providing the conditions set out below are met: 

   1.1. You agree that you will not transfer or sublet the tenancy created by the Tenancy Agreement to anyone else without obtaining their

         written consent in-line with point 11.1(m) of the Tenancy Agreement. 

   1.2. You find a suitable replacement to take a new Tenancy Agreement for your room for the remaining period of your contract. 

          2.1. Replacement tenants must 16.5 years old or over and enrolled as a full time student in a university or college in proximity to the

               accommodation. Where the accommodation has agreements with set universities the replacement may be restricted to that

               university. Please check with your Accommodation Team. 

          2.2. The incoming tenant must enter into a Tenancy Agreement with them and pay sums due within this agreement. 

          2.3. The incoming tenant, where reasonable, must provide a suitable Guarantor. The Guarantor must accept the Terms and

               Conditions set out in the Tenancy Agreement. 

   1.3. Refunds due will not be processed until the replacement tenant taking over the contract has signed the Tenancy Agreement, paid,

        and moved into the accommodation. 

   1.4. If you fail to find someone to take over your tenancy, you will be responsible for paying the full rent until the end of your contracted

         time at the accommodation. 

CANCELLATIONS BY POPERTY'S OR THE LANDLORD

Their terms and conditions require you to sign your Tenancy Agreement online within 14 calendar days of receiving the Offer of Accommodation. If you fail to sign your agreement within this timescale they may cancel your booking, giving notice by email. If you fail to check-in on your accommodation start date and you have not signed your agreement they may cancel your booking at any time by giving notice by email. Once you have signed your Tenancy Agreement it may only be terminated if they mutually agree to do so or in the circumstances set out in point 3 above.