Queen's Hospital Close

They want you to have the best student experience possible. That means going beyond just providing somewhere comfy and practical to live; they want you to live somewhere you feel safe and happy. And they have staff on-hand 24/7 to ensure thats the case.

To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. However, if youre unsure, your university or college should be able to let you know. During the summer months some of our halls offer summer accommodation which is available to students and sometimes non-students as well. 

 No, you do not. Contents insurance is automatically included with your rent. 

Absolutely. A super-fast internet connection is available in every bedroom.

Your  contract is for a fixed length of time so your room is yours during that period. That means that you dont have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. Its usually possible to book additional accommodation over the summer period if you want to stay then too. But they advise booking early to ensure rooms are available.

They designs homes that provide everything you need to enjoy living with us. Our flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave and some sites also provide cutlery, crockery and cooking utensils*.

Every home has a team of trained staff on site to respond to meet your needs. Their job is to make your experience as enjoyable as possible.

on-site management offices are open Monday to Friday. During these times they will answer any questions, respond to any issues and offer advice, as well as ensure a friendly face is there to greet you every day.

Many of our properties also have a highly skilled team of caretakers who are available around the clock. Theyre there to resolve any maintenance issues quickly and efficiently keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure theres a 24/7 presence. Please check at your chosen location to confirm details.

While most students settle into living away from home quickly, they understand it can take a little longer for some than others. So, while our tenancy agreement limits how far they can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.

The management office is open Monday to Friday, each week. The opening hours are 9am-6pm Monday-Thursday and 9am-5pm on a Friday*.

they takes safety seriously. Many of our properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available.

In addition, electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves.

Every home has a dedicated caretaker team to respond to and solve your maintenance issues. they respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isnt always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, well keep you updated on the progress.

They are proud to agree to the principals required by the ANUK Code of Standards. Fully supported by NUS, the National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join make a commitment to provide students with a first-class housing service and agree to provide information, reassurance and a clear procedure if a dispute occurs.

No you dont. Any payment you make upon booking is part of your rental payment. 

All students who wish to take up our rent instalment plan are required to provide a UK guarantor

Washers and dryers are provided, and managed by, the third-party company Circuit Laundry. Information on how to report issues within the launderette is displayed on posters within the room itself, alternatively, speak to reception and they will be more than happy to assist with reporting any issues on your behalf.

No, Smoking and vaping is not permitted in any internal area within Queens Hospital Close; this includes bedrooms, kitchens, lounges, hallways, stairways, communal rooms and external courtyard areas with the exception of a designated smoking area near to the bins. Charges will apply for anyone found to be smoking within the building.

Occasional overnight guests (1 guest for a maximum of three nights per week) are permitted provided your flatmates agree. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.

We have parking available upon request again two nights Maximum per week.

No pets of any type are permitted at Queens Hospital Close.

We hope that you never have any reason to be dissatisfied with the service we provide you. However, if you have any issues that you would like to bring up with us please contact a member of staff in your management office who will endeavour to resolve the problem for you.

Our rents are inclusive of electricity consumption up to the value of 300 per room. No charge is made for water consumption, gas usage or internet provision.

Queens Hospital Close does not supply a TV licence for the television supplied in the lounge area of your flat you should purchase one prior to connecting the TV as detailed in your tenancy agreement. Should you bring a television for your bedroom or access TV through your internet connection you will need to arrange for a separate TV licence. Please contact TV Licensing for further details.

During office hours, they should be returned to the reception. If you move out when the office is closed you should put your keys in an envelope with your name and room number clearly marked on it, and return them to the member of staff on duty.

It is the residents own responsibility to clean their rooms and they share responsibility for the communal area of the flat. On-site staff will conduct monthly inspections and you are expected to ensure that your bedroom, bathroom, kitchen, lounge and hallway are clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen, lounge and hallway are clean. The block stairways, corridors and all communal facilities are regularly cleaned by our team of caretakers posters detailing which areas are cleaned when are displayed throughout the site on block noticeboards.

We provide 24-hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.

We have limited parking onsite which is available upon request.

No bikes may be stored within the flats. Bike storage may be available on site, contact reception for further information

You can connect via Wi-Fi or an internet port if you dont have an internet cable, please speak with Reception and theyll be able to help.

All flats come with a cooker, hob, microwave, toaster and kettle provided as standard.