Wellington St Plaza, Newcastle

No, unfortunately pets are not allowed.

No, subletting your room is not allowed. If you do wish to leave your contract early you will need to find a replacement tenant, and provide us with their details so that they can release you from your contract and create a new tenancy agreement for them.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

You can move in on or after the start date of your tenancy.

You should be able to find the size of your bed on your property's webpage, in the information for the room type that you have booked.

A 3/4 sized bed is larger than a single but slightly smaller than a standard double. It's worth checking online for 3/4 sized bedding specifically as many stockists now offer this. Otherwise, they would recommend opting for bedding that fits a small to standard double bed.

Bedding is not provided in their properties. You will need to bring your own bedding to use when you arrive.

All our show flats, and the images on their website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available they will offer these as an alternative. Please be aware that these requests may incur a charge.

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

Their standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier it may be possible to book an additional short stay tenancy and you will be charged for any additional nights

If you are running late on your arrival day, don’t worry - they will still be able to check you in. As you will have missed your check-in slot you may have to wait to move in later on in the day though, when they can welcome you to the property safely.

The parking available at check-in varies from property to property but there is generally limited drop off parking available.

Ahead of your arrival, you'll receive information on your new home and how to prepare for the big move via email.

You just need to bring a valid form of photo ID to prove who you are when you arrive. There’s no need to print off your tenancy agreement or booking confirmation. They can accept a valid passport, driving licence or national ID card as proof of ID.

Please leave anything illegal out of your new home. Candles and other hazardous items are not allowed either. Unfortunately you'll need to leave any pets at home too. If you need a guide dog or working dog to assist you, please get in touch to discuss your options. Fridges are another no-no. However, they do make some exceptions, for example if you’ve got a medical reason to have one. You'll need to check this with your property team before you move in.

They can accept a valid passport, driving licence or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have. The team will check this and will need to ask a few security questions before they can provide you with your key.

You’ll need to bring your own pots, pans and other kitchen items.

Please try to pack consciously and only bring the things you really need with you on check-in day. They want to get you to your new room as quickly and safely as possible. You may need to make multiple trips to bring in luggage and the property team can supply trolleys (if available).

It’s your responsibility to clean both your room and the shared areas of your flat.

All flatmates are responsible for keeping the communal areas clean and tidy. First, try to establish a cleaning rota. The rota is the key to working together to keep the place clean. All it takes is four simple steps:
Make a list of the regular cleaning tasks that need to be done
Decide with your flatmates who’s doing what, and on which day
Write each task for each person in the relevant day column
Do your tasks on the relevant day, and tick the box when you’re done
If you're still having trouble getting your flatmates to do their part after establishing a rota and speaking to them about it, please speak to your team at reception who will try to help.

In the first instance, speak to your team at reception. If they're unavailable please get in touch with their Emergency Control Centre.

The heating in properties maintain a base temperature to stop rooms from getting cold. You’ll then find a thermostat in your individual rooms that you can use to alter how warm your room is. There are two types of thermostats in their properties. The most common version has a single boost button. When you hit the boost button on your thermostat, it means that the heating will ramp up for 45 minutes, and you can do this multiple times. But once it hits the upper temperature, you won’t be able to keep increasing it. Instead, it will simply maintain that level of warmth when you press the button. In some buildings, you'll find a different thermostat that has five different settings (off, low, medium, high, boost). You can choose which setting you would like to have the heating on, and then use the boost button to increase the temperature for 45 minutes. Once that temperature has been reached, the heating won’t come on again unless the thermostat senses a drop below that pre-set temperature.

If you’re having difficulty connecting, there’s a few things to check:
Clear your browsing history, cookies and cache.
Forget the Wi-Fi network and search again.
Turn off your Firewall - remember to turn your firewall back on once you’re connected.
If you’re still unable to connect, or you think your internet has gone down, it’s best to contact your internet provider directly.

When you choose to live with property, access to up to 300Mb/s Wi-Fi is included in your rent. Connect up to 50 devices simultaneously, whether you're in the common room, study area or your bedroom, you're always connected. Your Wi-Fi will be provided by Glide, unless it’s provided by your university. Glide delivers a Gigabit service with up to 1Gb on wired ports and 300MB on Wifi.You’ll be given further information on your internet provider when you arrive.

Wi-Fi is included in your rent. If your internet is with Glide, you’ll have access to up to 300Mb/s and can connect up to 50 devices simultaneously. If your internet is provided by your university, they’ll be able to tell you your allowances.

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

You'll find information on the location of the laundry room at your property in your property Welcome guide. You'll be sent a link to this by email ahead of checking in.

They have dedicated on-site Service and Safety teams in all their cities – which means that there will always be someone around to help if you need them. Part of their job is doing patrols of their buildings and attending to incidents, so don't worry if there is nobody at reception. You can let us know that you need help by contacting us via the security call point located near your reception or front door, or by calling the Emergency Control Centre.

They currently have printers in 100 of their properties across the UK. Speak to your reception team to find out if there is a printer available at your property or if not, where the closest printer to you is.

There are TVs in many of the communal areas, and some bedrooms include TVs too.

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means, if your contract covers holiday periods like Christmas and Easter, you won't need to move out during these times.

First, speak to a member of staff at reception or, if it is out of office hours, contact their Emergency Control Centre.

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

If you paid advance rent at the start of your tenancy, they put this towards your first rent instalment. It wasn’t a deposit, so they won’t return it to you when you check-out.

Most of their bookings do not require a deposit, but if you did pay a deposit to property, it will be returned to the bank account which made the initial payment within 28 days after your tenancy end date.
If you have any questions about a deposit you paid to your University, then you must get in touch with your University directly.

They do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility, then they will only charge that person. If no one accepts the responsibility for damages in a communal area, then the charge will be split equally between everyone in the flat. It's better to report damages whilst you’re living with them so they can get it fixed, and you can avoid any charges when you leave. If something has been damaged – even if by accident - please report it to a member of your Property Team straight away.

They will be preparing your room for your arrival, and will not be able to store any luggage for you before you arrive.

This option is not currently available via our website, but if you contact them they will do their best to accommodate your requests. If you are in contact with one of property agents, they will also be able to gather your requirements to help you.

Their team will be ready and waiting to check you in when you arrive, and give you the keys to your new room. If you have been asked to book a time slot for arrival, please make sure you stick to this. You will receive information on your new home and city and they will let you know what to do if you need any help or support while settling in.

Most bills, including electricity, water, heating and Wi-Fi, are included in your rent. If you choose to watch live or on demand television you will need to pay for a TV licence.

As a full-time student you don’t need to pay council tax, but you may need to let your council know. For more information on how to do this in your city, please speak to your reception team. If you leave university during your Tenancy Agreement period you may then need to pay council tax.

When you book with them the personal items inside your room are automatically insured against fire, flood, theft and accidental damage by their partners Endsleigh.

If you are bringing a Television and planning to watch live or on demand TV, the Television Licensing Authority requires that you buy a Licence.

They have a small number of dual occupancy rooms in some of their properties. However, outside of these rooms, they do not allow more than one person to live in their rooms, nor can they accommodated under 16's living in any of their rooms with a parent or guardian.

Some of their properties have parking available which students can reserve on a first come first serve basis. The cost of the parking space is dependent on the property.

When you make your booking, you can choose to pay in full or by instalments using a credit card, debit card or direct debit. The types of bank cards you can use are: Visa, Visa Electron, Mastercard, Maestro and UnionPay. If you choose to pay in full, you will still be required to have a guarantor. Please ensure you have the cardholder's permission before using the card details for upfront payments or rent instalments. You can pay by credit/debit card or direct debit.