Castle Gate Haus, Nottingham

Once you have paid your tenancy deposit, we have 30 days to protect this under a Tenancy Deposit Scheme. The scheme property use is called my deposit.
You will receive an email from My Deposits on how to activate your account with them, ready to claim back the deposit at the end of your tenancy (you can only claim back the deposit as long as there’s no damage to your room/flat and there’s no outstanding payments on your account).

If you’re paying ahead for the full year, you don’t need a UK guarantor.
However, if you wish to pay your rent by instalments, you will need a UK-based guarantor who is aged 21 or over and in full-time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.
Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides them with the security and knowledge that the rent will be paid in full and on time.
If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK. To find out more, visit housing hand.

Here at property, we embrace equality and diversity. We promote a culture of equality and fairness for all and ensure theiremployees are aware of the Equality and Diversity Policy, and their responsibilities under it towards their students and their visitors.
We want to make a home for their students that is free from discrimination, harassment, victimisation and bullying.
Can I live with you? Do you accept students in different years of study
To stay with them, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college (full time is considered studying for at least 21 hours on your university/college campus).
You can book with them whether you hold a conditional or unconditional offer.
However, please be aware of their cancellation policy prior to booking should your place at university not be confirmed.

Of course! In fact we encourage you to come and have a look around. We may not be able to show you your exact room, but you can see the show flats we have available at each site. All you need to do is call the Sales Team on or use their online viewing form here.
We also have lots of pictures and even 360 degree photos of different rooms on their website as we understand their students are from all around the world and it’s not always easy to visit the site!

When accepting a room with property you will need to sign an AST (assured shorthold tenancy). If you would prefer to see the contract before applying this isn’t a problem.

You can view their schedule of charges.

All-inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!

They offer two rent method options:
Option 1– Full Payment; Pay in full by the 1st of August.
Option 2– Pay in 3 different Instalments; September, January, and April – you can view the exact payment dates in your contract (this may be the best payment option for those looking to pay your rent using your student loan). Please note that to apply to pay by instalments, you must provide a UK-based guarantor who is aged 21 or over and in full-time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.

Curious about who your flatmates will be? We unfortunately can’t give out names but you can find out who is living at your site on their Facebook and Twitter pages.

You may be charged an admin fee for any changes requested (£50). If you want to change things like your room type, contract length or anything else, just get in touch with them on call or mail.
We can then let you know if your request is possible, and if so, what the next steps would be.

You’ll unfortunately have to leave your beloved animals at home – we have a no pet policy across all of their sites.

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you’re unsure of when your contract starts, your contract can be viewed in your portal account’s ‘Messages’ section. If you wish to move in early please contact them.

We already provide some of the essentials but to see what things to bring with you, check out their accommodation checklist.

Due to them getting your room ready for when you arrive, we will not be able to store any luggage at any of property sites. You will be able to move your belongings into your room once you have collected your keys.

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team on call or mail.
Other than that, you will need to bring a form of photo ID with you so you can collect your keys – we just need to know we’re handing them out to the correct person!

If you think that you’ll be arriving out of office hours, you will need to speak to your site team – their contact details will be listed in the arrival pack you’ll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site directly about it.

You will collect your keys from your site’s reception, unless otherwise stated by your site or Sales team.

We do have car parks at most of their sites but to find out if your site does include one, please contact the office on call.
On contract start dates, parking your car is free – parking at any other time will incur a charge. Please contact your site team for full costs and details.

It will be busy, so please be patient with them. We’ll try to keep the queues short as we check everyone in. To keep you going, there will be light refreshments in all site receptions.
For a quicker check-in, let them know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure their sites are staffed correctly.
Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

We’d love all of their residents to get to know one another and make lifelong friends! As a way to help this, we have a Residential Life team who are always trying to find the next best thing to make your stay more enjoyable – this includes holding fun and exciting events throughout the year!
Please keep an eye out on their social media accounts and around your site for details.
If you have any event suggestions, the Residential Life team would love to hear them. You can reach them at mail.

Our friendly Accommodation Teams are always there should you need someone to talk to. You can either pop down to the office or speak to them, or they’re only a phone call away – just use these details.

Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.

We are partnered with Cover 4 Students and we have arranged contents insurance for all their students staying with them in their residence at no extra cost to you.
For further details on what insurance we provide, please visit them.

Of course! The Wi-Fi is included in your rent. Your internet connection is provided by Glide. Need some more information about this service.

If you’re watching or recording programmes on TV or any device, you must have a TV license. It is against the law to not have one – if you caught without a license, you could be charged up to £1000.
If you have booked one of their rooms in which we provide you with a TV in the lounge, we also provide the TV license for it. You do however still need a TV license if you’re watching/recording TV if you’re in any other area, such as your bedroom.
For everyone else, you will still need to purchase a TV license.

We do have car parking and bike storage at most of their sites, please call them on call to check if your site provides these facilities. Please note that you will need to pay to use a car park space – please contact your site team for full prices and details.

We take great pride in ensuring we allocate students into the best possible room for them!
However, on occasion, some students may ask for a room move for a variety of reasons.
If you move into your room and then you wish to move to a different room, we would first suggest that you speak to your accommodation team to see if there’s anything they could do to help in the first instance.
Alternatively, to request a room move, you would need to complete the request online via your site. If a room move was possible, you may be charged a £50 admin fee.
A room move is not always possible as it depends on the availability/suitability of rooms at the time of your request. Once you submit your request, your accommodation team would get in touch with you to let you know if a move is possible or not, and if it was, they’d also let you know if/when the £50 admin fee is due.

We’ll sign for your parcels at your site’s office during working hours, but your letters will be delivered to your flat/house door by Royal Mail. To check out your site’s working hours, please contact them directly.
We can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.
After we sign for your parcel, you’ll receive an email notification from them– please bring along your photo ID when collecting parcels at the reception.

We have laundry facilities at most of their sites, but please contact your site directly for more information. Where we do provide laundry onsite, we work with their laundry partner Circuit to ensure that their rates are competitive.
Communal Cleaning in my flat
The communal areas of your flats are your responsibility. All landlord areas will be cleaned by them on a daily basis.
If you are lucky enough to live with them at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.

We want to make your stay with them as enjoyable as possible. their on-site maintenance team will attend to your requests (See their repairs and maintenance policy).
We don’t charge for “fair wear and tear” of their properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.
The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.
For further details please see their list of all their site.
This list is not exhaustive, and we reserve the right to charge for items not mention.

When using electrical equipment on your site please follow some simple rules It is your responsibility to ensure that the electrical items brought on to the site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, are showing signs of overheating or dangerous or loose connections.
On inspection, if their team finds any appliance that would be deemed unsafe, this appliance will be removed.

If you’re looking to move out before your contract ends, please read through their cancellation policy. It will outline what you need to do next.

• Only use electrical items purchased from the UK
• Do not overload sockets
• Do not leave items plugged in unattended
• Do not use kitchen appliances in your bedroom.

Yes, of course you can! All students are allowed to stay with them until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.

If you have a summer booking with them and we have received your payment and signed contract, then you can keep your items in your room throughout the summer.
We don’t allow students to leave items in their rooms over the summer if they have not confirmed a summer stay with hems.
Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.

For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check-in.
All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.

We want to make your stay with them as enjoyable as possible. Their on-site maintenance team will attend to your requests (See their repairs and maintenance policy).
We don’t charge for “fair wear and tear” of their properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.
The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.
For further details please see their list of all their schedule.
This list is not exhaustive, and we reserve the right to charge for items not mention.

Summer stays are available in Liverpool and Manchester, with short term academic year stays available in Newcastle, with a large variety of rooms on offer. We welcome all bookings from large groups to single stays!
property summers sell out fast so we recommend you book your stay early to avoid missing out on their amazing prices.

If you’re wanting to stay with them over the summer, then check out their dedicated summer page so that you can see the most up to date information.

It couldn’t be easier to book a summer stay with property, we like to keep things simple!
If you are a current resident or have a booking for September 23, all you need to do is log back in to your property portal and make a new booking for summer.
If you are new to property, you will need to register with them (takes 2 minutes) and then make your booking.
We don’t charge any applications fees for their summer stays to make things that bit easier.

If you are a current resident or new arrival for September and you need to add on some extra nights to your property booking, that’s no problem we are more than happy to help.
Need an extension? No problem, you can extend your stay with them up to 2 weeks after your contract ends (for most sites) if you are on a 44-week contract with them. All you need to do is fill in their extension form telling them the date you need your room till.
All completed forms must be emailed to your site teams who will confirm with 2 working days if we can accept the extension request. We try their best to allocate all extension requests however at times this may not be possible. –exten
Need an early arrival? If you are wanting to property with them earlier and need a room earlier than your contract start date we will try to accommodate you at most of their sites. All you need to do is fill in their early arrival form, send it to your site email address and await confirmation of booking (please allow 2 working days for their site teams to get in touch). With all early arrival requests we do try to accommodate all students, however, we do have to say no to some requests. You will be notified via email if we are not able to accommodate your early arrival request.

If you have accepted a summer stay and are ready to finalize your booking, it’s simple to make your payment.
Our terms are simple, once you have accepted your summer stay with them you must pay for your stay within 5 days. Failure to pay for your summer stay may result in your booking being cancelled and we will sell the room to another student for summer.
Our summers usually have a waiting list of students wanting a room, so to be fair to all we need the payment for your stay to be confirmed. No Payment = No Summer Stay
You can make your payment in three ways;

• Online– via your property portal
• Over the phone/ at the reception– we accept most major credit & debit cards
• Bank transfer– if you want to make a bank transfer please contact your site for bank details. Once you have made your payment please confirm this via email with proof of payment as on occasions payments can take a number of days to be processed by banks.

If you’ve booked an extension or early arrival you will need to pay for your booking within 5 days of receiving confirmation from your site team that we can accommodate your additional stay.
Failure to pay for your additional stay may result in your additional booking being cancelled
You can make your payment in three ways;

• Online– via your property portal
• Over the phone/ at the reception– we accept most major credit & debit cards
• Bank transfer– if you want to make a bank transfer please contact your site for bank details. Once you have made your payment please confirm this via email with proof of payment as on occasions payments can take a number of days to be processed by banks.